Multilingual Helpdesk Technician

2 weeks ago


Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time

Job Description

Job Responsibilities
  • Provide technical end-user support via telephone, email, or web chat.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Respond to end-user problems based on standard procedures.
  • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Language Requirement
  • This position is for Helpdesk Technician II MultiLang - Italian.
Job Requirements
  • Bachelor's degree or vocational in IT-related courses is a plus.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Excellent in oral and written English and Italian communication.
  • Excellent customer service skills.
  • Must consistently meet or exceed required performance criteria.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Familiarity with ticketing system, a strong advantage.
  • Must be willing to work in different shifts.
Seniority Level
  • Entry level
Employment Type
  • Full-time
Job Function
  • Information Technology
Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr

  • Pasay, National Capital Region, Philippines Stefanini, Inc Full time

    Job DetailsHelpdesk TechnicianMultilingual Helpdesk Technician (Italian) Pasay, Posted: 3/28/2025Job ID#: 60061Job Category: Helpdesk TechnicianPosition Type: Full TimeDuration: Long TermPositions Available: 3Job Responsibilities:Provide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve...


  • Pasay, National Capital Region, Philippines Stefanini, Inc Full time

    Join us to co-create solutions for a better futureJob DetailsHelpdesk TechnicianMultilingual Helpdesk Technician (Portuguese) Pasay, Posted: 3/28/2025Job ID#: 60062Job Category: Helpdesk TechnicianPosition Type: Full TimeDuration: Long TermPositions Available: 2Job Responsibilities:Provide technical end-user support via telephone, email, or web chat.Provide...


  • Pasay, National Capital Region, Philippines Stefanini, Inc Full time

    Join us to co-create solutions for a better futureJob DetailsHelpdesk TechnicianMultilingual Helpdesk Technician (German) Pasay, Posted: 3/28/2025Job ID#: 60060Job Category: Helpdesk TechnicianPosition Type: Full TimeDuration: Long TermPositions Available: 3Job Responsibilities:Provide technical end-user support via telephone, email, or web chat.Provide...


  • Pasay, National Capital Region, Philippines Stefanini, Inc Full time

    Job OverviewWe are seeking a Multilingual Helpdesk Technician for our team in PasayThis role involves providing technical support to end-users via various channels.You will be responsible for resolving their problems and tracking incidents effectively.The ideal candidate should have excellent communication skills in both English and Italian, as well as prior...


  • Pasay, National Capital Region, Philippines Stefanini, Inc Full time

    About the RoleThe Multilingual Helpdesk Associate will be responsible for providing end-user support via various channels, including telephone, email, and web chat.As a key member of our team, you will work closely with other departments to resolve customer issues and improve overall satisfaction.A minimum of two years in college or a finished...


  • Pasay, National Capital Region, Philippines Stefanini, Inc Full time

    Stefanini, Inc is looking for a highly skilled Helpdesk Technician to join our team. As a Multilingual Helpdesk Technician, you will provide technical support to our clients via various channels.Job DetailsJob Category: Helpdesk TechnicianPosition Type: Full TimeDuration: Long TermPositions Available: 2ResponsibilitiesProvide technical assistance to...


  • Pasay, National Capital Region, Philippines Stefanini, Inc Full time

    Job DetailsMultilingual Helpdesk Technician in PasayJob ID#: 60061, Category: Helpdesk Technician, Type: Full Time, Duration: Long Term, Positions Available: 3Responsibilities:Provide technical support via phone, email or web chat.Resolve end-user problems with restorative actions.Track incidents and calls accurately and on time.Requirements:Bachelor's...

  • Helpdesk Engineer

    1 day ago


    Pasay, National Capital Region, Philippines TSA Group - Australia Full time

    Job DescriptionThe IT Helpdesk Technician will be part of a highly technical engineering team responsible for architecting and delivering solutions.This role involves hands-on delivery, solutions design, and architecture. The successful candidate will ensure proper computer and software operation and assist end-users when problems occur.Receiving,...


  • Pasay, National Capital Region, Philippines TSA Group - Australia Full time

    Company Description TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally. We're a purpose driven business and our mission is clear. We endeavor to create experiences that people...

  • Helpdesk Professional

    2 weeks ago


    Pasay, National Capital Region, Philippines Stefanini, Inc Full time

    We are seeking a Customer Service Expert to join our team at Stefanini, Inc. As a Helpdesk Technician, you will be responsible for providing technical support to our clients via various channels.Job RequirementsBachelor's degree or vocational training in IT-related courses is a plus.Minimum of two years of experience in a related field.Excellent...

  • IT Support Specialist

    2 weeks ago


    Pasay, National Capital Region, Philippines Stefanini, Inc Full time

    At Stefanini, Inc, we are committed to providing exceptional technical support to our clients. We are seeking a skilled Multilingual Helpdesk Technician to join our team.Job OverviewThis role involves providing technical end-user support via telephone, email, or web chat. The ideal candidate will have excellent communication skills in English and Portuguese,...


  • Pasay, National Capital Region, Philippines Stefanini, Inc Full time

    Stefanini, Inc is a leading company in the industry, and we are looking for a highly skilled IT Support Specialist to join our team. As a Multilingual Helpdesk Technician, you will be responsible for providing technical support to our clients via various channels.Job OverviewThis role involves providing technical end-user support via telephone, email, or web...


  • Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time

    At Stefanini North America and APAC, we are seeking a highly skilled Helpdesk Technician to join our team. The ideal candidate will have excellent communication skills in both English and Italian and be able to provide top-notch technical support to our clients.Key Responsibilities:Provide timely and effective technical support via phone, email, or web chat...


  • Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time

    Stefanini North America and APAC is seeking a highly motivated Helpdesk Technician to join our team. In this role, you will be responsible for providing technical support to our clients, ensuring their issues are resolved promptly and professionally.Key Responsibilities:Provide technical support via phone, email, or web chat, utilizing standard procedures to...


  • Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time

    Helpdesk Technician [Onsite Training/Hybrid Work Setup]Stefanini North America and APACNegotiableOn-site - Pasay Fresh Graduate/Student Diploma Full-timeJob DescriptionDescriptionDetails:Provide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems...


  • Pasay, National Capital Region, Philippines TSA Group - Australia Full time

    Key ResponsibilitiesAs an IT Helpdesk Technician, your key responsibilities will include:Fielding and prioritizing requests from end-users in a prompt and courteous manner.Working to resolve issues efficiently.Escalating requests when necessary to the appropriately skilled IT Level 1 or 2 resource.Desk logging following the process, including all successful...


  • Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time

    We are seeking a skilled Helpdesk Technician to join our team at Stefanini North America and APAC. As a member of our technical support team, you will be responsible for providing exceptional service to our clients through various channels.Key Responsibilities:Respond to client inquiries in a timely and professional manner, resolving issues...


  • Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time

    We are seeking a skilled Helpdesk Technician to join our team at Stefanini North America and APAC. As a member of our technical support team, you will be responsible for providing exceptional service to our clients through various channels.Key Responsibilities:Respond to client inquiries in a timely and professional manner, resolving issues...