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Customer Service Expert

3 weeks ago

Pasay, National Capital Region, Philippines Stefanini, Inc Full time

Stefanini, Inc is a leading company in the industry, and we are looking for a highly skilled IT Support Specialist to join our team. As a Multilingual Helpdesk Technician, you will be responsible for providing technical support to our clients via various channels.

Job Overview

This role involves providing technical end-user support via telephone, email, or web chat. The ideal candidate will have excellent communication skills in English and Portuguese, as well as the ability to troubleshoot PC hardware and software issues.

Key Responsibilities
  • Provide technical assistance to customers via various channels.
  • Resolve customer problems efficiently and effectively.
  • Track incidents and calls accurately using a database system.
Requirements
  • Bachelor's degree or vocational training in IT-related courses is a plus.
  • Minimum of two years of experience in a related field.
  • Excellent communication and customer service skills.
  • Familiarity with PC hardware and software troubleshooting.
Benefits

We offer a competitive salary based on experience and opportunities for career growth.