Helpdesk Technician Onsite Training/Hybrid Work Setup

3 weeks ago


Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time
Helpdesk Technician [Onsite Training/Hybrid Work Setup]

Stefanini North America and APAC

Negotiable

On-site - Pasay Fresh Graduate/Student Diploma Full-time

Job DescriptionDescription

Details:

  • Provide technical end-user support via telephone, email, or web chat.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Respond to end-user problems based on standard procedures.
  • Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Job Requirements

Details:

  • Bachelor's degree or vocational IT-related courses is a plus.
    • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Excellent in oral and written English communication.
  • Excellent customer service skills.
  • Must consistently meet or exceed required performance criteria.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Familiarity with ticketing system, a strong advantage.
  • Shift flexibility and schedule adherence are required for the position.
  • Fresh graduates are encouraged to apply.
Work Setup
  • New hires must complete a month of onsite training, followed by a hybrid work schedule, with two days onsite per week until further notice.
Working Location

2702 Roxas Boulevard, 3rd, 5th, 6th Floor, IMET BPO Tower 1, Metropolitan Park, Macapagal Boulevard corner EDSA Extension, Pasay, National Capital Region, PH

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