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Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time

Stefanini North America and APAC is seeking a highly motivated Helpdesk Technician to join our team. In this role, you will be responsible for providing technical support to our clients, ensuring their issues are resolved promptly and professionally.

Key Responsibilities:
  • Provide technical support via phone, email, or web chat, utilizing standard procedures to resolve client issues.
  • Analyze complex technical issues, applying problem-solving skills to find creative solutions.
  • Maintain accurate records of incidents and calls, using data to inform process improvements.
  • Collaborate with internal teams to ensure seamless issue resolution and improve overall client satisfaction.
Requirements:
  • Bachelor's degree or equivalent in an IT-related field is preferred.
  • A minimum of two years of experience in a similar role, with a strong understanding of PC hardware and software troubleshooting.
  • Excellent written and verbal communication skills in English and Italian.
  • Strong customer service skills, with the ability to consistently meet performance criteria.
  • Familiarity with ticketing systems and prior experience in technical support is a plus.
  • Ability to work flexible shifts, including evenings and weekends.
Why Join Us:
  • Opportunities for career advancement and professional growth.
  • A collaborative work environment with a talented team of professionals.
  • A comprehensive benefits package, including health insurance and retirement savings plan.