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Global IT Support Expert

3 weeks ago

Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time

We are seeking a skilled Helpdesk Technician to join our team at Stefanini North America and APAC. As a member of our technical support team, you will be responsible for providing exceptional service to our clients through various channels.

Key Responsibilities:
  • Respond to client inquiries in a timely and professional manner, resolving issues efficiently.
  • Collaborate with internal teams to ensure seamless issue resolution and improve overall client satisfaction.
  • Analyze complex technical issues, applying problem-solving skills to find creative solutions.
  • Maintain accurate records of incidents and calls, using data to inform process improvements.
Requirements:
  • Bachelor's degree or equivalent in an IT-related field is preferred.
  • A minimum of two years of experience in a similar role, with a strong understanding of PC hardware and software troubleshooting.
  • Excellent written and verbal communication skills in English and Italian.
  • Strong customer service skills, with the ability to consistently meet performance criteria.
  • Familiarity with ticketing systems and prior experience in technical support is a plus.
  • Ability to work flexible shifts, including evenings and weekends.
Our Company Culture:
  • We value diversity and inclusion, creating a workplace that is welcoming and inclusive for all employees.
  • We prioritize employee development, offering training and education opportunities to help you grow in your career.
  • We foster a culture of collaboration, working together as a team to achieve our goals.