Quality Analyst

Company DescriptionSutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The Quality Analyst's key focus is to evaluate transactions...

Company Description:Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The Quality Specialist's key focus is to evaluate...

Job DescriptionQuality Analyst in this role get to:Define the company's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Keep management updated: Relay...

Good day everyone We are currently hiring and looking for Quality AnalystWork conditions:• Onsite• Shifting schedule• Location: Taguig CityRequirements:• College Graduate • With more than 1 year of experience as a QA. • Experience in scrubbing and doing RCA • Coaching experience is a Plus. Must have handled a blended accountWith great perks...

Non-negotiable: With at least 1 year of relevant experience as a QA for Healthcare BPO Can start ASAP Amenable to working onsite either in Taguig or Makati following rotating scheduleWORK BRIEF:The primary purpose of this position is to identify, analyse and enhance competencies of associates and ensure delivery of service level quality metrics per...

Citi is a global bank with a long history of innovation and excellence. We are seeking a talented Risk Assurance Quality Analyst to join our team and help us maintain our high standards of quality and risk management.In this role, you will be responsible for ensuring the accuracy and reliability of Citi's regulatory reporting, in line with Basel principles...

Summary:The Training and Quality Analyst is responsible for training and quality analysis, working closely with both onshore and offshore managers to ensure high training and quality standards for assigned portfolios/teams. This role involves identifying process gaps, conducting training, and ensuring compliance with quality expectations.Key...

We are seeking a highly skilled Business Analyst to join our team in improving the quality of our products and services. As a Quality Excellence Specialist, you will play a vital role in enhancing our processes and driving organizational improvements.Key Responsibilities:Evaluate the quality of products or services through data analysis and customer...

Job Requirements:■ Understand the brief and design requirements of clients / team leads / stakeholders■ Ensure quality of output based on standards of excellence■ Proof-to-edit documents against specific amends, direction and QA checklist■ Capture all glaring errors in the documents, from layout and formatting, to hyperlinks, file naming conventions...

At Citigroup Inc., we are seeking a Senior Data Quality Analyst to join our team. As a key member of our Data Governance department, you will play a critical role in ensuring the accuracy and quality of our data.About the RoleThis is an exciting opportunity for a talented professional to develop their skills in data quality management, working closely with...

Job SummaryWe are seeking a highly skilled Quality Analyst to join our Business Excellence team at Citigroup. The successful candidate will possess solid skills in Microsoft Office suite, experience as a Customer Solutions Officer, and previous experience as a Process Control Officer (Intermediate Level). This role involves developing working knowledge of...

We are seeking a detail-oriented and experienced Data Quality Analyst to join our team. The ideal candidate will have a strong background in ETL Testing and SQL to ensure the accuracy, integrity, and consistency of our data systems. In this role, you will collaborate with cross-functional teams to identify, test, and validate data quality issues, ensuring...

About the TeamWe are a dynamic team dedicated to delivering high-quality services to our clients. Our team is passionate about excellence and committed to driving continuous improvement in service delivery.The successful candidate will be part of a collaborative and supportive team environment. They will work closely with quality analysts, learning and...

About the RoleHunter's Hub, Inc. is seeking a highly skilled Business Intelligence Analyst - Data Quality to join our team. As a key member of our data management team, you will play a critical role in ensuring the accuracy and integrity of data across the organization.The successful candidate will have a deep understanding of data governance frameworks and...

Job SummaryWe are looking for a Quality Operations Manager to join our team. The successful candidate will be responsible for ensuring high standards of quality across all interactions and processes.This role requires a strong background in quality operations, with experience in auditing and compliance. The ideal candidate will have a proven track record of...

Job DescriptionWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team. The successful candidate will be responsible for auditing and assessing the work of other quality analysts, focusing on identifying trends, enhancing accuracy, and driving continuous improvement in service delivery.This role requires a deep knowledge of...

Job OverviewWe are seeking a highly skilled Senior Data Analyst - Quality Assurance to join our team. As a senior member of our data quality assurance team, you will be responsible for developing and implementing data testing strategies to ensure data quality and integrity.Key ResponsibilitiesWork with business subject matter experts and data developers to...

About ADDFORCE HUMAN RESOURCES SOLUTIONS">We are a reputable human resources solutions provider seeking a skilled Quality Analyst to join our team. As a Quality Analyst, you will be responsible for ensuring the quality of our products and services.">Work Conditions">">Onsite work arrangement">Shifting schedule">Location: Taguig City">">Requirements">To be...

Job Summary:The Quality Assurance Analyst will play a critical role in ensuring the quality of our products and services. They will develop and implement testing strategies, monitor performance metrics, and lead the QA team in identifying and resolving defects.About the Position:This is an exciting opportunity for a motivated and detail-oriented individual...

* Execute Transaction and call monitoring in line with agreed service quality plan.* Provide coaching and feedback to agents.* Perform RCAs and report findings to Operations to develop actions for mitigation.* Identify Training needs and work collaboratively.* Participate in calibration sessions to bring about consistency in evaluation.* Process...