Quality Analyst
1 week ago
* Execute Transaction and call monitoring in line with agreed service quality plan.* Provide coaching and feedback to agents.* Perform RCAs and report findings to Operations to develop actions for mitigation.* Identify Training needs and work collaboratively.* Participate in calibration sessions to bring about consistency in evaluation.* Process transactions/take calls to remain hands on process domain.* Perform process audits to ensure compliance to SOPs.* Share audit outcomes during pre and post shift team huddles.* Bachelor's degree graduate and underraduates are welcome to apply * Experience working in the BPO Industry is a must.* Knowledge with the 7 basic tools for Quality is an advantage* 2-3 years of prior work experience.* Ability to work collaboratively and effectively in remote environments.* Eye for details – Analytical Ability.* Collaborative partnership with other teams to bring about synergies.* Amenable to work full ONSITE in BGC Taguig.
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Senior Quality Analyst Auditor
4 days ago
Taguig, National Capital Region, Philippines Genpact Full timeAt Genpact, we are seeking a skilled Senior Quality Analyst to join our team. This role will support one of the world's largest social media platforms by ensuring high standards of quality across all interactions and processes.About the RoleConduct thorough audits on Quality Analysts' evaluations to ensure consistency and alignment with client standards and...
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Test Analyst and Quality Manager
2 days ago
Taguig, National Capital Region, Philippines Strategic Networks Inc. Full timeJoin Our TeamWe are seeking an experienced Test Analyst and Quality Manager to join our team at Strategic Networks Inc. As a test analyst and quality manager, you will be responsible for ensuring the highest level of product quality and user satisfaction.Key Responsibilities:Test Planning and Execution: Plan, estimate, and prioritize test activities to...
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Executive Quality Analyst
1 week ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeNon-negotiable: With at least 1 year of relevant experience as a QA for Healthcare BPO Can start ASAP Amenable to working onsite either in Taguig or Makati following rotating scheduleWORK BRIEF:The primary purpose of this position is to identify, analyse and enhance competencies of associates and ensure delivery of service level quality metrics per...
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Executive Quality Analyst
3 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeNon-negotiable: With at least 1 year of relevant experience as a QA for Healthcare BPO Can start ASAP Amenable to working onsite either in Taguig or Makati following rotating scheduleWORK BRIEF:The primary purpose of this position is to identify, analyse and enhance competencies of associates and ensure delivery of service level quality metrics per...
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Design Quality Analyst
9 hours ago
Taguig, National Capital Region, Philippines Risewave Consulting Inc. Full timeJob Requirements:■ Understand the brief and design requirements of clients / team leads / stakeholders■ Ensure quality of output based on standards of excellence■ Proof-to-edit documents against specific amends, direction and QA checklist■ Capture all glaring errors in the documents, from layout and formatting, to hyperlinks, file naming conventions...
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Mid Data Quality Analyst
3 days ago
Taguig, National Capital Region, Philippines Collabera Digital Full timeWe are seeking a detail-oriented and experienced Data Quality Analyst to join our team. The ideal candidate will have a strong background in ETL Testing and SQL to ensure the accuracy, integrity, and consistency of our data systems. In this role, you will collaborate with cross-functional teams to identify, test, and validate data quality issues, ensuring...
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Business Intelligence Analyst
7 days ago
Taguig, National Capital Region, Philippines Hunter's Hub, Inc. Full timeAbout the Role:The Business Intelligence Analyst - Data Quality will be responsible for developing and implementing data quality strategies that meet the needs of our organization. This includes analyzing large datasets to identify areas for improvement, collaborating with data developers to create testing frameworks, and designing reports and KPIs to...
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Quality Improvement HR Analyst
2 days ago
Taguig, National Capital Region, Philippines Cobden & Carter International Full timeJob Overview:The Quality Improvement HR Analyst will play a vital role in ensuring the high quality of our HR Shared Services. This individual will be responsible for monitoring and evaluating the quality of HR helpdesk interactions, identifying areas for improvement, and implementing changes to enhance the overall customer experience.Key...
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Quality Assurance Lead Specialist
4 days ago
Taguig, National Capital Region, Philippines Genpact Full timeWe are inviting applications for the role of Management Trainee (Quality Analyst)– Trust & Safety - Mandarin at Genpact. As a Senior Quality Analyst, you will be responsible for auditing and assessing the work of other Quality Analysts, focusing on identifying trends, enhancing accuracy, and driving continuous improvement in service delivery.Main...
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Data Quality Expert
3 days ago
Taguig, National Capital Region, Philippines Deutsche Bank Full timeJob OverviewWe are seeking a highly skilled Data Quality Expert to join our team as a Senior Analyst. In this role, you will be responsible for defining, implementing, and maintaining data quality metrics, as well as measuring data quality.About the RoleThis is an exciting opportunity to work in a fast-paced environment where you will capture, analyse,...
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Quality Analyst
4 days ago
Taguig, National Capital Region, Philippines Cobden & Carter International Full timeJob Description:Cobden & Carter International's HR Shared Services team requires a skilled Quality Analyst to assess and improve the quality of HR helpdesk interactions.Responsibilities:Interaction Assessment: Conduct thorough evaluations of HR helpdesk interactions to ensure adherence to service standards, HR policies, and customer service best...
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Senior Quality Assurance Specialist
5 hours ago
Taguig, National Capital Region, Philippines Risewave Consulting Inc. Full timeJob OverviewRisewave Consulting Inc. is seeking a highly skilled Design Quality Analyst to join our team. As a key member of our production flow, you will be responsible for ensuring the quality of output based on established standards of excellence.
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Document Quality Control Expert
1 hour ago
Taguig, National Capital Region, Philippines Risewave Consulting Inc. Full timeAbout the RoleWe are looking for a detail-oriented and organized individual to work as a Design Quality Analyst. In this role, you will collaborate with graphic designers, provide guidance to maintain quality of output, and work according to established production flow and process tools.
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Executive Quality Analyst
1 week ago
Taguig, National Capital Region, Philippines RecruiterPH Full timeQualifications:º College degree or relevant experience in education, communication or quality assurance preferred. [Open to undergraduates with relevant experience]º 2-3 yrs Experienced in BPO set-up on the said role is a MUST with Comms Skills / With Healthcare Exp.º Extensive knowledge in MS Office requiredº Contact Centre knowledge and experience is...
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Digital Mortgage Analyst
2 days ago
Taguig, National Capital Region, Philippines Colcap Servicing Pty Ltd Full timeDigital Mortgage Analysts play a vital role in shaping the future of mortgage lending. As a Digital Mortgage Analyst at Colcap Servicing Pty Ltd, you will be responsible for reviewing mortgage applications for accuracy and compliance from start to finish.This includes assessing documentation, financial histories, and property valuations thoroughly, ensuring...
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Quality Assurance Analyst
4 days ago
Taguig, National Capital Region, Philippines M Commerce Corporation Full timeJob OverviewM Commerce Corporation is seeking a highly skilled Quality Assurance Specialist to join our team in Taguig. As a Quality Assurance Specialist, you will be responsible for monitoring live TikTok hosting sessions, evaluating host performance, and providing constructive feedback for continuous improvement.About the RoleThis is an excellent...
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Executive Quality Analyst
4 weeks ago
Taguig, National Capital Region, Philippines RecruiterPH Full timeQualifications:º College degree or relevant experience in education, communication or quality assurance preferred. [Open to undergraduates with relevant experience]º 2-3 yrs Experienced in BPO set-up on the said role is a MUST with Comms Skills / With Healthcare Exp.º Extensive knowledge in MS Office requiredº Contact Centre knowledge and experience is...
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Software Quality Assurance Specialist
6 days ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeAbout Nityo InfotechNityo Infotech is a company that values innovation and excellence. We are committed to delivering high-quality solutions to our clients. As a result, we are currently looking for a skilled Test Analyst to join our team.Job DescriptionWe are seeking a Test Analyst with experience in both Functional and Manual Testing. The successful...
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Business Analyst
1 week ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeWe're Hiring Business Analyst OpportunitiesPosition: Business Analyst (Data/Process/Records)Location: BGC Taguig (Onsite)Salary: Up to 130,000 PHPOpen SeatsBusiness Analyst – RecordsBusiness Analyst – ProcessBusiness Analyst – DataBusiness Analyst – RecordsResponsibilities:Define, implement, and improve records management frameworks.Identify and...
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Quality Assurance Analyst
4 days ago
Taguig, National Capital Region, Philippines Metrobank Full timeAbout the Role:We are seeking a highly skilled Data Quality Engineer to join our team.This role will involve:Developing and implementing data quality processes and proceduresEnsuring data quality standards are met and maintainedCollaborating with cross-functional teams to improve data qualityAnalyzing data quality metrics and reporting findings