Quality Control Lead

1 week ago


Taguig, National Capital Region, Philippines Genpact Full time
About the Team

We are a dynamic team dedicated to delivering high-quality services to our clients. Our team is passionate about excellence and committed to driving continuous improvement in service delivery.

The successful candidate will be part of a collaborative and supportive team environment. They will work closely with quality analysts, learning and development specialists, and other stakeholders to achieve our quality objectives.

Responsibilities:

  • Working collaboratively with quality analysts, learning and development specialists, and other stakeholders to achieve quality objectives
  • Contributing to the development of quality processes and procedures
  • Providing guidance and support to quality analysts on quality-related matters

Requirements:

  • Relevant experience as a quality analyst in a senior or auditing capacity, preferably within a BPO environment handling social media or tech accounts
  • Education: Bachelor's degree in a related field (e.g., Business Administration, Communications, or Quality Management) or equivalent experience
  • Technical Skills: Proficient in quality monitoring tools, data analysis software, and client management systems (e.g., CRM platforms)
  • Analytical Skills: Proven track record of analyzing complex data sets to draw actionable insights and drive process improvements
  • Communication: Strong verbal and written communication skills, able to convey complex findings and feedback clearly and constructively


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