Quality Analyst
6 days ago
Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The Quality Specialist's key focus is to evaluate transactions to ensure all required processes and guidelines are followed to ensure the delivery of the highest levels of customer experience and employee engagement while driving KPI performance at or above all critical goals.
Job Description:Quality Analysts in this role get to:
- Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
- Keep management updated: Relay important information in the form of timely and accurate reports.
- Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Our most successful candidate will have:
- Hands-on experience with Linux, Networking (thorough with OSI Model, Protocols, TCP/IP stack), Wireshark analysis, SSL Certificates, Active Directory knowledge.
- Knowledge of Windows, software installation, registry editor, and Windows Management Instrumentation.
- Knowledge of security platforms will be required for this role. Experience with Nessus will be a plus.
- Six months experience in process transformation.
- Ability to work in MS Office and in a fast-paced environment.
- Proactive ability in developing trust and professional rapport with employees and team members; work as a team player.
- Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements.
- Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
-
Quality Analyst
6 days ago
Taguig, National Capital Region, Philippines Cobden & Carter International Full timePosition: Quality AnalystJob Overview:We are seeking a highly motivated and detail-oriented Quality Analyst to join our team. As a Quality Analyst, you will be responsible for ensuring that our products meet the highest standards of quality and functionality. You will play a critical role in the development process, working closely with our development team...
-
Quality Analyst
5 days ago
Taguig, National Capital Region, Philippines Sutherland Full timeCompany DescriptionSutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transactions to ensure accurate and consistent information is provided to customers. The Quality Analyst's key focus is to evaluate transactions...
-
Quality Analyst
5 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob DescriptionQuality Analyst in this role get to:Define the company's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Keep management updated: Relay...
-
Quality Analyst
7 days ago
Taguig, National Capital Region, Philippines ADDFORCE HUMAN RESOURCES SOLUTIONS Full timeGood day everyone We are currently hiring and looking for Quality AnalystWork conditions:• Onsite• Shifting schedule• Location: Taguig CityRequirements:• College Graduate • With more than 1 year of experience as a QA. • Experience in scrubbing and doing RCA • Coaching experience is a Plus. Must have handled a blended accountWith great perks...
-
Executive Quality Analyst
3 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeNon-negotiable: With at least 1 year of relevant experience as a QA for Healthcare BPO Can start ASAP Amenable to working onsite either in Taguig or Makati following rotating scheduleWORK BRIEF:The primary purpose of this position is to identify, analyse and enhance competencies of associates and ensure delivery of service level quality metrics per...
-
Senior Quality Analyst
6 days ago
Taguig, National Capital Region, Philippines Cobden & Carter International Full timeCobden & Carter International is committed to delivering high-quality products that meet the evolving needs of our customers.We are seeking a Senior Quality Analyst to join our team and contribute to this goal by conducting thorough testing of our software and hardware products, developing and executing test plans and test cases, and collaborating with our...
-
Business Analyst
5 days ago
Taguig, National Capital Region, Philippines weSource Management Consultancy Firm Full timeWe are seeking a highly skilled Business Analyst to join our team in improving the quality of our products and services. As a Quality Excellence Specialist, you will play a vital role in enhancing our processes and driving organizational improvements.Key Responsibilities:Evaluate the quality of products or services through data analysis and customer...
-
Design Quality Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Risewave Consulting Inc. Full timeJob Requirements:■ Understand the brief and design requirements of clients / team leads / stakeholders■ Ensure quality of output based on standards of excellence■ Proof-to-edit documents against specific amends, direction and QA checklist■ Capture all glaring errors in the documents, from layout and formatting, to hyperlinks, file naming conventions...
-
Senior Data Quality Analyst
5 days ago
Taguig, National Capital Region, Philippines Citigroup Inc. Full timeAt Citigroup Inc., we are seeking a Senior Data Quality Analyst to join our team. As a key member of our Data Governance department, you will play a critical role in ensuring the accuracy and quality of our data.About the RoleThis is an exciting opportunity for a talented professional to develop their skills in data quality management, working closely with...
-
Mid Data Quality Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Collabera Digital Full timeWe are seeking a detail-oriented and experienced Data Quality Analyst to join our team. The ideal candidate will have a strong background in ETL Testing and SQL to ensure the accuracy, integrity, and consistency of our data systems. In this role, you will collaborate with cross-functional teams to identify, test, and validate data quality issues, ensuring...
-
Quality Assurance and Business Analyst
6 days ago
Taguig, National Capital Region, Philippines Hunters hub Incorporated Full time**About the Role**We are seeking a Quality Assurance and Business Analyst to join our team at Hunters hub Incorporated.The ideal candidate will have experience in writing Business Requirement Documents (BRD) and Data Gathering, as well as Quality Assurance work, primarily writing effective Test Cases, Test Plans, and executing the same.This role requires...
-
Quality Control Lead
10 hours ago
Taguig, National Capital Region, Philippines Genpact Full timeAbout the TeamWe are a dynamic team dedicated to delivering high-quality services to our clients. Our team is passionate about excellence and committed to driving continuous improvement in service delivery.The successful candidate will be part of a collaborative and supportive team environment. They will work closely with quality analysts, learning and...
-
Process Quality Manager
6 days ago
Taguig, National Capital Region, Philippines Sutherland Global Full timeQuality Assurance Role:We are seeking a highly motivated and organized individual to fill the position of Quality Analyst.Key Responsibilities:The Quality Analyst's key responsibilities include:Evaluating customer transactions to ensure accuracy and consistencyDeveloping and implementing process improvementsCollaborating with cross-functional teams to...
-
Business Intelligence Analyst
5 days ago
Taguig, National Capital Region, Philippines Hunter's Hub, Inc. Full timeAbout the RoleHunter's Hub, Inc. is seeking a highly skilled Business Intelligence Analyst - Data Quality to join our team. As a key member of our data management team, you will play a critical role in ensuring the accuracy and integrity of data across the organization.The successful candidate will have a deep understanding of data governance frameworks and...
-
Quality Operations Manager
10 hours ago
Taguig, National Capital Region, Philippines Genpact Full timeJob SummaryWe are looking for a Quality Operations Manager to join our team. The successful candidate will be responsible for ensuring high standards of quality across all interactions and processes.This role requires a strong background in quality operations, with experience in auditing and compliance. The ideal candidate will have a proven track record of...
-
Senior Quality Assurance Specialist
10 hours ago
Taguig, National Capital Region, Philippines Genpact Full timeJob DescriptionWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team. The successful candidate will be responsible for auditing and assessing the work of other quality analysts, focusing on identifying trends, enhancing accuracy, and driving continuous improvement in service delivery.This role requires a deep knowledge of...
-
Quality Assurance Specialist
6 days ago
Taguig, National Capital Region, Philippines Sutherland Global Full timeCompany Overview:Sutherland Global is a leading provider of customer engagement solutions. We are seeking an analytical professional to join our team as a Quality Analyst.Key Responsibilities:The Quality Analyst plays a crucial role in ensuring the delivery of high-quality services to our clients. Key responsibilities include:Evaluating customer transactions...
-
Quality Assurance Specialist
7 days ago
Taguig, National Capital Region, Philippines ADDFORCE HUMAN RESOURCES SOLUTIONS Full timeWe are currently hiring a Quality Analyst to join our team at ADDFORCE HUMAN RESOURCES SOLUTIONS. This is a challenging role that requires strong analytical skills and attention to detail.As a Quality Analyst, you will be responsible for ensuring the quality of our products and services. This involves identifying and reporting defects, developing and...
-
Quality Assurance Specialist
2 days ago
Taguig, National Capital Region, Philippines ADDFORCE HUMAN RESOURCES SOLUTIONS Full timeAbout ADDFORCE HUMAN RESOURCES SOLUTIONS">We are a reputable human resources solutions provider seeking a skilled Quality Analyst to join our team. As a Quality Analyst, you will be responsible for ensuring the quality of our products and services.">Work Conditions">">Onsite work arrangement">Shifting schedule">Location: Taguig City">">Requirements">To be...
-
Senior Quality Engineer
1 day ago
Taguig, National Capital Region, Philippines Acquiro Solutions and Technology Inc. Full timeJob Summary:The Quality Assurance Analyst will play a critical role in ensuring the quality of our products and services. They will develop and implement testing strategies, monitor performance metrics, and lead the QA team in identifying and resolving defects.About the Position:This is an exciting opportunity for a motivated and detail-oriented individual...