Client Onboarding

3 weeks ago

Manila, National Capital Region, Philippines JPMorganChase Full time

Overview

Job Title

Client Onboarding & Service Solution Center Lead, VP at JPMorganChase

Join our team as a Client Service Manager and lead a dynamic team to deliver exceptional client service. Shape the future by implementing strategic initiatives for Payments clients and partnering with technical teams globally. Ensure client satisfaction and safeguard team performance through effective training and risk management.

Responsibilities
  • Oversee daily operations of a multi-discipline team.
  • Ensure high-quality client service and address escalations.
  • Engage in cross-organizational reporting and executive communications.
  • Implement strategic initiatives for Payments clients.
  • Safeguard team performance and training.
  • Ensure client satisfaction standards are met and shape execution of client service strategies.
  • Evaluate staffing plans to achieve site and product SLA goals.
  • Lead and manage multiple projects with senior managers globally.
  • Maintain and report on production statistics.
  • Ensure adherence to risk procedures and minimize risk, taking ownership of client issues.
Required Qualifications, Capabilities, And Skills
  • Develop plans for staffing and readiness to achieve client standards.
  • Coordinate with peers to maximize efficiency.
  • Make strategic and timely decisions with minimal supervision.
  • Approve hiring and staffing recommendations.
  • Ensure adherence to budgetary guidelines and capacity planning.
  • Demonstrate superior management abilities and client service techniques.
  • Proven track record in service planning with strong problem-solving skills.
  • Strong English communication skills.
  • Handle time-sensitive transactions effectively.
Preferred Qualifications, Capabilities, And Skills
  • 8+ years of relevant experience, including 5 years in a client-facing role and management experience.
  • Bachelor's degree or equivalent experience/training.
  • Banking or Treasury Services experience is a plus.
  • Proficient operations management skills.
  • Strong adaptability to multi-site environments and change.
  • Proven track record in service planning and decision-making.
About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on the basis of protected attributes. We also provide accommodations for applicants' religious practices and beliefs, as well as mental or physical disability needs. Visit our FAQs for information about requesting an accommodation.

About The Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients including corporations, governments, and institutions across banking and related services.

Note: Referrals may increase interviewing chances.


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