GCB Client Onboarding Analyst

JOB DESCRIPTION

Join our dynamic EMEA Implementation Team and shape the future of client onboarding in cash management. Unlock your potential by collaborating with Sales, Product, and Client Service to deliver outstanding experiences. Be at the heart of enhancing client satisfaction and driving revenue growth.

As an Implementation Analyst (Team Lead) within the EMEA Implementation Team, you will serve as the main contact for clients during onboarding, coordinating with business partners to deliver products and services on time. You will work closely with internal partners to ensure audit and risk mitigation, using proven methods to enhance client experience and expedite revenue.

Job Responsibilities:

• Serve as the client's main contact during implementation, coordinating with business partners to deliver products and services on time.
• Assist internal partners in decision-making for solution development, ensuring audit and risk mitigation.
• Build strong relationships with customers and internal partners.
• Ensure Client Account opening requests meet JPM credit risk and document control criteria.
• Update projects with accurate tracking through weekly/monthly management reports.
• Monitor cycle times for product setups, aiming to shorten processes.
• Drive process improvements with the team and partners to enhance client onboarding.
• Attend meetings and training to develop knowledge of cash management products, processes, and technologies.
• Exercise authority and decision-making impacting implementation deadlines and milestones.

Required Qualifications, Capabilities, and Skills:

• Experience/knowledge in Cash Management and Treasury Services.
• Client contact experience of more than 2 years.
• Strong communication skills in English.
• Ability to work in a fast-paced environment and adapt to changes, including schedule adjustments and overtime.
• Knowledge of documentation review (standard and non-standard).
• Strong organizational and decision-making skills.
• Ability to work on multiple applications with minimal supervision.
• Effective teamwork skills.
• Excellent interpersonal skills.
• Keen attention to detail.

Preferred Qualifications, Capabilities, and Skills:

• Proficient in desktop and internet applications.
• Proficient in MS Office Tools: Outlook, Excel, and Word.
• Beneficial project management experience.

Additional Information:

• Shift schedule: 3:00 PM - 12:00 AM PHT
• Work Setup: Full Time Onsite

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.