Level 3 Cloud Support Specialist

5 days ago

Angeles City, Central Luzon, Philippines UBT Full time
Overview

L3 Cloud Engineer responsible for troubleshooting, deploying and supporting cloud and infrastructure solutions. Act as an escalation point for infrastructure, cloud and cybersecurity incidents.

Key Responsibilities
  • Cloud & Infrastructure
  • Manage and support Microsoft 365 tenancy, including Exchange, One Drive, SharePoint, and Defender security.
  • Configure and maintain Azure services such as virtual machines, networking, key vaults and automation accounts.
  • Handle identity and access management via Entra ID (Azure AD), including MFA, SSO, SCIM, and B2C.
  • Manage Intune for Windows devices including policies, filters and application packaging.
  • Configure and troubleshoot Cloudflare DNS, certificates, and email security (SPF/DKIM/DMARC).
  • Manage Azure DevOps permissions and project access.
  • Security & Compliance
  • Monitor and improve Azure and O365 Secure Score.
  • Maintain DKIM, DMARC, and SPF records via PowerDMARC.
  • Monitor security threats using ESET endpoint protection.
  • Administer Barracuda email security and backup solutions, including tenancy management, archiving, fraud protection, and email tracing.
  • Identity & User Management
  • Manage user provisioning, groups (static/dynamic), and permissions via Entra ID and on-prem Active Directory.
  • Oversee GPOs, elevated privilege accounts, AD DS (Sites & Services), replication, and AAD Sync.
  • Tools & Scripting
  • Use PowerShell for automation and daily task efficiency (e.g., user management, reporting).
  • Utilize tools like Lansweeper, PRTG and Microsoft Partner Center.
  • Networking
  • Provide basic support and troubleshooting with Aruba Central-managed networks: VLANs, routing, WiFi captive portal, and client connectivity troubleshooting (wired and wireless).
  • Service Management
  • Use Halo ITSM for incident triage, manual logging, requests, and change management.
  • Contribute to internal knowledge base (KB).

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