Level 3 Cloud Support Specialist

4 days ago

Angeles City, Central Luzon, Philippines UBT Full time $104,000 - $130,878 per year

L3 Cloud Engineer responsible for troubleshooting, deploying and supporting cloud and infrastructure solutions. Act as an escalation point for infrastructure, cloud and cybersecurity incidents.

Key Responsibilities:

Cloud & Infrastructure

  • Manage and support Microsoft 365 tenancy, including Exchange, One Drive, SharePoint, and Defender security.
  • Configure and maintain Azure services such as virtual machines, networking, key vaults and automation accounts.
  • Handle identity and access management via Entra ID (Azure AD), including MFA, SSO, SCIM, and B2C.
  • Manage Intune for Windows devices including policies, filters and application packaging
  • Configure and troubleshoot Cloudflare DNS, certificates, and email security (SPF/DKIM/DMARC).
  • Manage Azure DevOps permissions and project access.
  • Security & Compliance
    Monitor and improve Azure and O365 Secure Score.
  • Maintain DKIM, DMARC, and SPF records via PowerDMARC.
  • Monitor security threats using ESET endpoint protection.
  • Administer Barracuda email security and backup solutions, including tenancy management, archiving, fraud protection, and email tracing.
  • Identity & User Management
    Manage user provisioning, groups (static/dynamic), and permissions via Entra ID and on-prem Active Directory.
  • Oversee GPOs, elevated privilege accounts, AD DS (Sites & Services), replication, and AAD Sync.
  • Tools & Scripting
    Use PowerShell for automation and daily task efficiency (e.g., user management, reporting).
  • Utilize tools like Lansweeper, PRTG and Microsoft Partner Center
  • Networking & WiFi
    Provides basic support and troubleshooting with Aruba Central-managed networks: VLANs, routing, WiFi captive portal, and client connectivity troubleshooting (wired and wireless).
  • Service Management & Knowledge Base
    Use Halo ITSM for incident triage, manual logging, requests, and change management.
  • Contribute to internal knowledge base (KB).

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