Talent Pool Customer Service Representative

4 weeks ago

Manila, National Capital Region, Philippines Kitsch Full time
About Us

KITSCH is a self-financed, female-owned global accessory brand built on positivity and hard work. Established in 2010, KITSCH has grown from door to door sales to selling products in over 27 countries across 20,000 retail locations worldwide. KITSCH is committed to creating high quality products that are effortless, elevated and easy to use. From fashionable shower caps to our viral towel scrunchies, we aim to evolve your everyday essentials. We believe that everyone should feel confident when purchasing our products no matter your hair type, style or budget.



About The Role

KITSCH is currently looking for four motivated and talented Customer Service Representatives to join our growing Customer Support team. You will be responsible for responding to customer service tickets, assisting customers with order related requests using Shopify connected Apps, and providing personalized information about products and unique beauty needs.



Responsibilities
  • Respond to customer service tickets via email, chat and phone in a timely and efficient manner
  • Troubleshoot and resolve complex customer issues, including shipping delays, product defects, missing packages, and payment issues
  • Escalate unresolved issues to the appropriate departments and follow up until resolution
  • Work closely with other Customer Service Representatives to resolve customer needs
  • Maintain in-depth knowledge of our product offerings, promotions, and policies
  • Provide personalized product recommendations based on customer needs and preferences


Qualifications
  • Education: High-School Diploma or equivalent; Preferred: College Degree
  • Experience: 2-3 years in Customer Service
  • Background: Beauty or Retail Industry (Preferred)
  • Required Skills: Track record of resolving complex customer issues; Customer Service Software & Tools
  • Desired Skills: Experience with Shopify Tools; Experience with E-Commerce; Social Media Community Management Software and Tools
  • Soft Skills: Empathy; Problem-Solving; Customer-Oriented; Communication Skills


About The Offer
  • Headcount: 4
  • Type of Contract: Full-Time
  • Contract Duration: 4-5 Months
  • Start Date: Training October 1; Work October 15
  • Modality: Remote
  • Competitive Pay: 550 USD per month


Our Values
  • Intuitive – Proactive Problem Solver: We're proactive, not reactive. When something doesn't feel right, we pause, speak up, and fix it with honesty and integrity
  • Takes Pride in Our Work – Accountability: We own our work with pride. On-time delivery, thoughtful processes, and team-wide trust lead to great outcomes
  • Willingness to Sweep the Floors – Humble and Inclusive: We lead with humility and support. No task is too small, and no voice too quiet. Everyone belongs


We're a dynamic team with an open mind for new ideas and a focus on growth.



We are an equal opportunity employer and recruit on merit-based processes regardless of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics.


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