
Customs Logistics Manager SC-Z
4 weeks ago
BE PART OF OUR GROWING TEAM
Your RoleOperational responsibility for the day-to-day running of Customs GS Cebu, including line management of the European team.
Your Responsibilities- Financial cost management
- Ensure customs compliance
- Morale and growth of the team
- Build the culture & team
- Regular quality analysis and customer feedback analysis
- Establish KN Customs teams according to EUR guidelines
- Utilization of teams according to productivity benchmarks
- Regular attrition analysis and relevant mitigation measures
- Operate within agreed service levels and KPIs
- Ensure optimal utilization of customs teams across EUR countries
- Manage team productivity and ensure continuous improvement
- Handle first-level hiring, screening, and people management decisions
- Make day-to-day operational decisions (e.g., staff re-assignment)
- Identify and develop talent for key roles according to the organizational structure
- Ensure smooth operations to meet customer needs with minimal escalations
- Manage and lead the implementation of new countries, lanes, and onboarding of strategic customers
- Introduce unified reporting and KPI structures to monitor team performance
- Experience building and leading teams of 100+ people
- Strong communication and interpersonal skills
- Knowledge and experience in logistics/customs industry
- Strong process and operational skills
- Strong financial management skills, mainly cost management
- Proficiency in English; additional European language skills preferred
- Proven people leadership, capable of creating and driving highly motivated, engaged teams
- Performance-focused with emphasis on quality and KPIs
- Stakeholder management skills, balancing expectations while driving performance
- Ability to work under pressure to meet deadlines
- Capability to manage multiple initiatives simultaneously
- Ability to manage, coordinate, and steer 100+ customs operators
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