Customs Logistics Manager SC-Z

4 weeks ago


Cebu City, Central Visayas, Philippines Kuehne + Nagel AS Full time

BE PART OF OUR GROWING TEAM

Your Role

Operational responsibility for the day-to-day running of Customs GS Cebu, including line management of the European team.

Your Responsibilities
  1. Financial cost management
  2. Ensure customs compliance
  3. Morale and growth of the team
  4. Build the culture & team
  5. Regular quality analysis and customer feedback analysis
  6. Establish KN Customs teams according to EUR guidelines
  7. Utilization of teams according to productivity benchmarks
  8. Regular attrition analysis and relevant mitigation measures
  9. Operate within agreed service levels and KPIs
  10. Ensure optimal utilization of customs teams across EUR countries
  11. Manage team productivity and ensure continuous improvement
  12. Handle first-level hiring, screening, and people management decisions
  13. Make day-to-day operational decisions (e.g., staff re-assignment)
  14. Identify and develop talent for key roles according to the organizational structure
  15. Ensure smooth operations to meet customer needs with minimal escalations
  16. Manage and lead the implementation of new countries, lanes, and onboarding of strategic customers
  17. Introduce unified reporting and KPI structures to monitor team performance
Your Skills and Experiences
  1. Experience building and leading teams of 100+ people
  2. Strong communication and interpersonal skills
  3. Knowledge and experience in logistics/customs industry
  4. Strong process and operational skills
  5. Strong financial management skills, mainly cost management
  6. Proficiency in English; additional European language skills preferred
  7. Proven people leadership, capable of creating and driving highly motivated, engaged teams
  8. Performance-focused with emphasis on quality and KPIs
  9. Stakeholder management skills, balancing expectations while driving performance
  10. Ability to work under pressure to meet deadlines
  11. Capability to manage multiple initiatives simultaneously
  12. Ability to manage, coordinate, and steer 100+ customs operators
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