GS Integrated Logistics Global Support Specialist SC-YY

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

The Integrated Logistics Global Support Team's mission is to deliver empowering seamless operations and exceptional digital experiences for our customers and operations.

Acting on a global scale, the team supports multiple customers across various industries with customized solutions, encompassing IT landscape, processes, and functionalities.

The Integrated Logistics Global Support Specialist ensures the integrity and efficiency of global logistics operations by managing data flow, resolving incidents, executing service requests, supporting system integrations, and driving process improvements. This role involves investigating and resolving system and data incidents, coordinating escalations, proposing corrective actions, and conducting root cause analysis. The role requires analytical acuity, effective communication, hands-on proficiency with various applications, proactive attitude and driving tasks independently to find solutions.

Main Responsibilities:

1. Incident Management (Data Integration, System Performance, Master Data)
   Investigate and resolve integration, system performance, master data, and process incidents across BSS/MDM scope.
   Coordinate with cross-functional teams for escalations.
   Propose and/or implement corrective and preventive actions.
2. Service Request Execution
   Process system-related service requests independently.
   Provide support in exceptional cases, drawing on deep knowledge of system connections and client-specific requirements.
3. Implementation & Testing Support
   Support and lead implementation/testing activities.
   Identify potential failures and propose or execute corrective action.
4. Root Cause Analysis & Process Improvement
   Participate in or lead RCA activities.
   Cluster and analyze recurring issues and contribute ideas for process enhancements.
5. Instruction Creation and Maintenance
   Maintain and follow existing instructions.
   Regularly review content for completeness, propose updates, and assist in documentation creation.
6. Escalation Handling
   Take full ownership of escalations.
   Communicate timely updates to stakeholders and support colleagues.
   Maintain proactive communication with leadership.
7. Technical Enablement
   Provide support in tools such as Excel, SQL, etc.
   Contribute to improving team efficiency via tool or process innovation.

Application Scope & Proficiency

Mandatory Applications:

• OTM (Oracle Transport Management), OFS (Order Fulfllment System), CTC (Control Tower Configurator), MDM (Master Data Management), UM (User Management), KNlogin, eOrder, JIRA/JSM, Jupiter, CSTN, ControLOG, DMS, ESB, Zebraxx, KN docs, SSO Self-Service, Evolv, KN Box, IOPM, Tableau, Skysuite

Responsibilities include:

• Navigating core system features relevant to logistics and master data processes.
• Supporting system errors and technical issues within the business scope.
• Gaining understanding of functionalities beyond assigned scope for proactive problem-solving.

Your Skills and Experiences:

• Bachelor's Degree in Logistics/Transportation, Computer Science/Information Technology, Business studies/admin
• 2+ years relevant experience
• Advance knowledge in MS Office applications
• General knowledge and experience in the Logistics and IT
• Understanding/Affinity of IT solutions and the implementation of IT solutions preferred
• Comfort working with SQL and data to support troubleshooting and improvement
• Strong organizational and communication skills for efficient coordination and global user interaction
• Self-motivation, discipline, and proactive attitude, capable of driving tasks independently
• Ability to work with demanding deadlines
• Sharp attention to detail, critical for quality, accuracy, and compliance across processes
• Experience in structured process analysis and process documentation skills

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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