Healthcare Representative
7 days ago
On-site - Quezon City 1-3 Yrs Exp Diploma Full-time
Job DescriptionWe are seeking a Customer Service Representative (CSR) – Healthcare Radiology Scheduling to join our team.
Responsibilities- Schedule and confirm patient appointments for MRI, X-ray, Mammogram, CT scans, and Ultrasounds.
- Use Exa RIS (Konica) to manage patient scheduling and records.
- Verify insurance, pre-authorizations, and patient eligibility.
- Provide patients with appointment prep instructions and necessary documents.
- Answer patient inquiries, resolve scheduling conflicts, and reschedule appointments.
- Coordinate with radiology technologists and healthcare providers for seamless care.
- Ensure patient confidentiality per HIPAA and company policies.
- Handle high-volume calls with professionalism and empathy.
- Document patient interactions, appointment details, and special requests.
- Assist with administrative tasks related to radiology scheduling and data management.
- Minimum 1 year of experience in a healthcare scheduling account
- Familiarity with Exa RIS (Konica) or other Radiology Information Systems (RIS) is a plus
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Proficiency in scheduling software and Microsoft Office Suite
- Knowledge of medical terminology and radiology procedures is an advantage
- High school diploma or equivalent required; Associate's degree in healthcare administration is a plus
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