Healthcare Quality Specialist

4 days ago


Makati City, National Capital Region, Philippines Imagenet LLC Full time
Job Overview

The role of a Healthcare Quality Analyst is to ensure the delivery of high-quality services by evaluating the performance of Customer Service Representatives handling healthcare-related inquiries and transactions.

This position involves monitoring calls, identifying areas for improvement, and providing constructive feedback to CSRs. The goal is to enhance service quality, customer satisfaction, and adherence to established quality standards and regulatory requirements.



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