Healthcare Customer Service Representative

5 days ago


Quezon City, National Capital Region, Philippines Carlos Hilado Memorial State University Full time

About the Role

We are seeking a dedicated and customer-focused individual to join our team as a CSR Healthcare Account. In this role, you will be responsible for handling inbound calls, providing exceptional customer service, and resolving customer issues in a timely and professional manner.

As a CSR Healthcare Account, you will work closely with customers to understand their needs, provide personalized solutions, and build long-term relationships. You will also be responsible for staying up-to-date with product knowledge, participating in ongoing training, and adhering to Sagility policies and procedures.

Key Responsibilities

  • Handle inbound calls, resolve customer issues, and provide exceptional customer service.
  • Stay up-to-date with product knowledge, participate in ongoing training, and adhere to Sagility policies and procedures.
  • Work closely with customers to understand their needs, provide personalized solutions, and build long-term relationships.

Requirements

  • At least 1 year of working experience in the related field is required.
  • Candidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.
  • Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.
  • Required language(s): English.


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