
BPO Trainer
3 weeks ago
Nature Of the Account: Retail
Start Date:ASAP
Type of Support: Voice
Work Arrangement: 100% Onsite (Cebu)
ShiftSchedule | Rest Days:shifting schedules
Educational Requirement: College Degree
Work Experience:
- Minimum 1 year experience as a trainer
- Preferred: retail background, but can be a trainer for any customer service accounts
- Good communication skills
- Will do a demo based on any customer service approach provided by trainers, but if candidate can create a training demo for handling time, would be preferred
Responsibilities:
- Curriculum Development: Designing and creating training materials, including guides, manuals, presentations, and potentially instructional videos, covering aspects like customer service skills, product knowledge, system usage, and company policies.
- Training Delivery: Conducting training sessions in various formats, such as classroom-style seminars, workshops, and role-playing exercises, for both new and existing call center agents.
- Performance Evaluation & Coaching: Assessing the effectiveness of training through evaluations and performance metrics, identifying areas for improvement, and providing individual coaching and feedback to agents.
- Needs Assessment & Collaboration: Working with managers and leadership to identify skill gaps and training needs within the call center and developing strategies to address them.
-
Communications Trainer
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeWork Setup: Hybrid setup in Cebu CityShift Schedule: 2 PM to 11 PMIndustry: BPORole Requirements:Bachelor's DegreeWith at least 1 year of experience as a Communications Trainer (any field)Open to Process Trainers (must be in BPO)Excellent English Communication skills.Exposure to American culture is a plusAmenable to be on-site during the training periodJob...
-
Communications Trainer
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeWork Setup: Hybrid (Onsite during training period) in Cebu CityShift Schedule: 2 PM to 11 PM Qualifications:• Bachelor's Degree• With at least 1 year of experience as a Communications Trainer (any field)• Open to Process Trainers (must be in BPO)• Excellent English Communication skills.• Exposure to American culture is a plusJob Overview:• Needs...
-
Call Center Communications Trainer
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timePosition Title: Communications Trainer (Cebu) | HybridWork Arrangement: Hybrid (Onsite during training period) in Cebu Start Date: ASAP Account Type: Talent Skilling Support Type: Support Shift Schedule: 12 PM - 9 PM | Fixed weekends off Qualifications: High school graduate or equivalent (High school/senior high school) At least 1 year of...
-
Revenue Cycle Expertise Trainer
18 hours ago
Cebu City, Central Visayas, Philippines beBee Careers Full time ₱23,000 - ₱26,000Billing Implementation Specialist">MedSpecialized, Inc. is looking for a Billing Systems Trainer that can demonstrate full competency in the billing portion of IMS Practice Management System with the ability to support and train its modules. This role involves delivering virtual training, setting up clients' medical claim systems, identifying workflow...
-
Training Manager
1 week ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout the job Training Manager (Cebu) | HybridWork Setup: HybridRequirements:Minimum of 2 years as a training manager in the BPO industry.Manage process trainers, assistant managers, and lead assistant managers aligned to the process.The job focuses on coaching and mentoring process trainers, assistant managers, and lead assistant managers; facilitating...
-
Training Manager
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout the job Training Manager (Cebu) | Hybrid Work Setup: Hybrid Requirements: Minimum of 2 years as a training manager in the BPO industry. Manage process trainers, assistant managers, and lead assistant managers aligned to the process. The job focuses on coaching and mentoring process trainers, assistant managers, and lead assistant managers;...
-
Call Center Process Trainer
3 weeks ago
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full timeTASQ is looking for people (preferably with financial account trainer experience) to work on-site in Clark, Pampanga.Benefits: Quarterly performance bonus. Outstanding career development opportunities and fast-track career progression. Enjoy a fair work-life balance. HMO and life insurance for the employee and 2 dependents for free. Inside the Central...
-
Begin Your BPO Career in Cebu
2 weeks ago
Cebu City, Central Visayas, Philippines beBeeCareer Full time ₱142,500 - ₱202,500Start your career in the Business Process Outsourcing industry in a supportive and growth-oriented environment. InTouchCX Cebu is a leading company that offers exciting opportunities for those who want to work close to home.Job DescriptionWe are looking for motivated individuals who are eager to learn and grow with our team. As a member of our team, you will...
-
Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full timeRequirements: Graduate of any 4-year course.Experience in managing a team or being an individual contributor.At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry.Preferably with background or knowledge in Banking and Financial.Excellent oral and written communication.Good problem-solving skills...
-
Learning and Development Officer
4 weeks ago
Cebu City, Central Visayas, Philippines VA Platinum Full timeAs a Learning and Development Officer, you will design and deliver impactful training programs, collaborate with leaders to identify skills gaps and foster a culture of continuous learning. Using tools like Moodle, Canva, and Excel, you'll empower professionals and shape organizational success through innovative training needs analysis and solutions.Ideal...