Senior Call Center Director

10 hours ago

Iloilo City, Western Visayas, Philippines beBeeCallCenter Full time ₱3,000 - ₱6,000

The Senior Call Center Director will oversee a team of supervisors by providing strategic guidance, support and career development.

Key Responsibilities
  • Implement directives from leadership and drive improvements in processes and technology.
  • Lead, coach and develop call center supervisors to achieve business objectives.
  • Collaborate with cross-functional teams including HR, Training, Finance and Quality.

The ideal candidate will have at least 5-8 years of call center experience, with 2-3 years in a supervisory or directorial role. A strong understanding of call center operations, metrics and tools is essential.

Qualifications
  • Bachelor's degree or equivalent with a focus on business or management.
  • Proven success in leading and motivating teams, driving results and improving performance.
  • Excellent communication, problem-solving and decision-making skills are required.

The Senior Call Center Director must be able to manage multiple priorities, adapt to fast-paced changing environments and demonstrate credibility, integrity and ability to influence at all levels.

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