IT Product Analyst

2 days ago

Manila, National Capital Region, Philippines RCL REGIONAL OPERATING HEADQUARTERS Full time

Essential Duties and Responsibilities:

  1. Collaborate with stakeholders, including Contact Centre, Digital, Ecommerce, and IT Teams, to gather and document detailed business and technical requirements.
  2. Analyse and translate business needs into clear and actionable user stories and functional specifications.
  3. Assist the IT Product Owners in managing the product backlog, prioritizing tasks, and ensuring that the development team has a clear understanding of requirements.
  4. Participate in sprint planning, daily stand-ups, and other agile ceremonies to support the development process.
  5. Track and Analyse product performance metrics to ensure that solutions meet business objectives and deliver value to users.
  6. Create and maintain reports, dashboards, visualizations to communicate product performance and insights to stakeholders.
  7. Develop and execute test plans and test cases to ensure that the products meet acceptance criteria and quality standards.
  8. Coordinate and facilitate UAT sessions with stakeholders, gather feedback, and document any issues or enhancements.
  9. Create and maintain comprehensive product documentation, including user guides, release notes, and training materials.
  10. Provide training and support to users to ensure successful adoption and utilization of the product.
  11. Remain current with business industry and operational trends in order to advise and advocate solution approaches for systems and applications to meet growing business needs.
  12. Perform other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications:

  • Preferable to have a bachelor's degree in computer science, Information Technology, Business Administration, or any related discipline.
  • 2-3 years experience in a product analyst, business analyst or related role, preferably within a contact centre or IT environment
  • Proven experience in gathering and documenting business and technical requirements

Experience and Skills:

  • Familiarity with contact centre technologies such as CRM systems, IVR, ACD, and related platforms.
  • Experience with agile methodologies and tools such as Scrum, Kanban, and Jira.
  • Proficiency in data analysis tools and techniques, including SQL and Excel.
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
  • Ability to prioritise tasks, manage time effectively, and work in a fast-paced, dynamic environment.
  • Extensive knowledge and experience in the Travel / Hospitality industry.
  • Able to collaborate with persons at all levels of responsibility in the Information Technology and Corporate organisations.
  • Demonstrates ability to coordinate the analysis and problem solving of engineering problems with many individuals which results in consensus on solutions.
  • Effective Communicator. Your writing and speaking skills are clear, articulate, and effective, demonstrating your ability to interact with and be understood by all levels and various teams across the organization.
  • Collaborator and Business Liaison. You are united with teammates and follow through on commitments, so you are known as a trusted business partner and someone your teammates can count on.
  • Organized, Efficient, and Accountable. You have a keen eye for detail and pride yourself on delivering quality work. You multitask well, re-prioritize accordingly, and meet deadlines consistently. Above all, you are flexible and able to juggle the needs of changing priorities of the business, including managing multiple projects at once.
  • Passionate. Motivated. Eager to Learn. You are resourceful, ask smart questions, challenge the status quo, and regularly seek to understand.
#J-18808-Ljbffr

  • Product Intelligence Analyst

    5 days ago

    Manila, National Capital Region, Philippines Orica Full time

    Job DescriptionThe Product Insights Analyst plays a critical role in analysing market trends, consumer behaviour, and product performance to provide actionable insights that support Orica's marketing strategies. This position involves working closely with senior managers and finance teams to drive data-driven decision-making and enhance the AusPac...

  • Product Information Analyst

    6 days ago

    Manila, National Capital Region, Philippines Insight Full time

    Key ResponsibilitiesAs a Product Information Analyst at Insight, your key responsibilities will include:Analyzing trends and patterns in large datasets to drive process improvements.Creating documentation and assisting in training sessions for new process improvements.Executing production processes that support sales teams.Communicating effectively with...

  • Product Analyst

    4 days ago

    Manila, National Capital Region, Philippines REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. Full time

    Job Summary:We are seeking a skilled Product Analyst to join our team. In this critical role, you will be responsible for organizing and maintaining accurate product data across the entire RX event portfolio.The ideal candidate will have excellent analytical skills, knowledge of Oracle, Excel, and Salesforce, and the ability to interface with...

  • Product & Pricing Analyst

    4 days ago

    Manila, National Capital Region, Philippines REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. Full time

    Job Summary:The Product & Pricing Analyst will be responsible for organizing and maintaining a database of products, packages & pricelists for trade shows and events across the entire RX event portfolio. He/She will interface with groups across the organization that access this data and depend on having the most accurate and up-to-date information available....

  • Business Analyst

    6 days ago

    Manila, National Capital Region, Philippines Tech Mahindra Ltd. (IT) Full time

    About the Role:We are seeking a Business Analyst - Japanese Bilingual to support our operations at Tech Mahindra Ltd. (IT).Key Responsibilities:The successful candidate will be responsible for managing finance/financial management/marketing/BPO tasks, including initiative management, activity management, and purchase order (PO) management.Excellent...

  • Financial Analyst

    6 days ago

    Manila, National Capital Region, Philippines Advance Food Concepts Manufacturing, Inc. Full time

    We are seeking a highly skilled Financial Analyst - Product Costing to join our team at Advance Food Concepts Manufacturing, Inc.In this role, you will be responsible for analyzing and reporting on product costs, as well as identifying opportunities for cost savings.**Responsibilities include:Analyze and report on product costsIdentify opportunities for cost...

  • Product Quality Analyst

    6 days ago

    Manila, National Capital Region, Philippines ibex Full time

    iBEX seeks a highly skilled Japanese Bilingual Quality Analyst to join our team in the Philippines.About the Role:Review and analyze products and services intended for Japanese markets.Develop and implement quality control measures to maintain high standards for Japanese language content.Collaborate with development teams to address quality issues and ensure...

  • Business Data Analyst Lead

    6 days ago

    Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    Job ProfileAbout Our TeamCeva IT Shared Service is a collaborative organization that seeks a skilled Data Insights Specialist to contribute to our success. As a key team member, you will be responsible for developing and maintaining business intelligence reports, providing actionable insights to stakeholders, and driving business growth through data-driven...

  • Lead Workforce Analyst

    6 days ago

    Manila, National Capital Region, Philippines ESOL IT SERVICES INC. Full time

    Job Description:We are seeking a highly skilled workforce manager to join our team at ESOL IT Services Inc. As a key member of our contact center leadership team, you will be responsible for leading our workforce management efforts. Your primary responsibilities will include:Key Responsibilities:Lead a team of workforce analysts and/or leaders to ensure...

  • System Analyst

    5 days ago

    Manila, National Capital Region, Philippines MegaXcess IT Solutions Inc. Full time

    THE OPPORTUNITYThe Systems Analyst is responsible for understanding and documenting the system requirements of clients, training, and knowledge transfer of the system. Implements, maintains and supports IT and information systems to meet the business needs of organizations and scale as organizations grow.DUTIES AND RESPONSIBILITIES:Identifying system...

  • Product Insights Analyst

    5 days ago

    Manila, National Capital Region, Philippines Orica Full time

    Orica National Capital Region, PhilippinesProduct Insights AnalystGet AI-powered advice on this job and more exclusive features.About OricaAt Orica, it's the power of our people that leads change and shapes our futures.Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become...

  • Analyst, Product Health

    6 days ago

    Manila, National Capital Region, Philippines Royal Caribbean Group Full time

    Analyst, Product HealthKEY RESPONSIBILITIES:We are seeking a skilled and dedicated Product Health Analyst to join our Shipboard Applications Group. The successful candidate will be responsible for supporting and maintaining applications for the Food & Beverage Team.Provide technical support and maintenance for Food & Beverage applications.Perform application...

  • Gaming Industry Data Analyst

    6 days ago

    Manila, National Capital Region, Philippines MegaXcess IT Solutions Inc. Full time

    **About the Job**We are seeking a Gaming Industry Data Analyst to join our team at MegaXcess IT Solutions Inc. As a Gaming Industry Data Analyst, you will be responsible for collecting and analyzing data to inform business decisions and drive growth.The successful candidate will have at least 3 years' experience in data analysis, with a strong understanding...

  • S4 HANA Business Analyst

    4 days ago

    Manila, National Capital Region, Philippines IT Managers Inc. Full time

    Qualifications:> Bachelor's degree in Information Technology, or Business (Accounting background), Engineering or any related field.> Proven experience as a Business Analyst with a focus on SAP S/4HANA implementations.> In-depth knowledge of SAP S/4HANA modules and their integration with other SAP solutions.> Strong analytical and problem-solving...

  • Analyst, Product Health: Onboard Revenue

    6 days ago

    Manila, National Capital Region, Philippines Royal Caribbean Group Full time

    Analyst, Product Health: Onboard RevenueKEY RESPONSIBILITIES:Royal Caribbean International is seeking an experienced and detail-oriented Support Analyst – Onboard Revenue to join our Shipboard Product Health Team. The successful candidate will play a pivotal role in ensuring the functionality, stability, and optimization of our applications across the...

  • Product Health Analyst

    5 days ago

    Manila, National Capital Region, Philippines Royal Caribbean Group Full time

    We are seeking a skilled and dedicated Product Health Analyst to join our Royal Caribbean Group. The successful candidate will be responsible for supporting and maintaining applications for the shipboard products group (Fidelio / OHC).Key Responsibilities:Provide technical support and maintenance for Fidelio/OHC applications.Perform application...

  • Senior Analyst, Product Health

    6 days ago

    Manila, National Capital Region, Philippines Royal Caribbean Group Full time

    Senior Analyst, Product HealthRoyal Caribbean International is seeking a highly skilled Captive Portal Sr. Analyst to support and optimize our onboard Wi-Fi network across our fleet of cruise ships. This role requires a deep understanding of network architecture, data flow, and core networking principles to ensure seamless connectivity and an optimal guest...

  • Product Health Application Analyst

    6 days ago

    Manila, National Capital Region, Philippines Royal Caribbean Group Full time

    As a Product Health Application Analyst with the Royal Caribbean Group, you will play a vital role in supporting and maintaining applications for the Food & Beverage team.Key Responsibilities:You will be responsible for providing technical support and maintenance for Food & Beverage applications.You will troubleshoot application issues to ensure smooth and...

  • IT Systems Analyst

    4 days ago

    Manila, National Capital Region, Philippines MegaXcess IT Solutions Inc. Full time

    At MegaXcess IT Solutions Inc., we are seeking a highly skilled IT Systems Analyst to join our team. This role is ideal for someone who has a passion for understanding complex systems and identifying areas for improvement.The successful candidate will have excellent analytical skills, with the ability to identify system requirements and collaborate with...

  • Product Visionary

    7 days ago

    Manila, National Capital Region, Philippines BDA, LLC Full time

    At BDA, LLC, we're seeking a seasoned Digital Solutions Manager to join our team. This role combines the responsibilities of a product owner, business analyst, and solution expert, focusing on driving the development, enhancement, and adoption of digital products.Key Responsibilities:Work closely with cross-functional teams to understand business needs and...