Senior Analyst, Product Health
5 days ago
Royal Caribbean International is seeking a highly skilled Captive Portal Sr. Analyst to support and optimize our onboard Wi-Fi network across our fleet of cruise ships. This role requires a deep understanding of network architecture, data flow, and core networking principles to ensure seamless connectivity and an optimal guest experience.
Key Responsibilities
- Oversee and support the captive portal system that manages guest and crew Wi-Fi access onboard.
- Analyze, troubleshoot, and optimize network performance to enhance the user experience.
- Collaborate with cross-functional teams to improve authentication processes, security protocols, and system integrations.
- Monitor data flow, network traffic, and overall system health to identify and resolve issues proactively.
- Implement best practices for network security and compliance with maritime connectivity standards.
- Work with vendors and internal teams to deploy updates, patches, and new configurations.
- Provide technical documentation and training for onboard IT staff.
Qualifications & Experience:
- Bachelor's degree in computer science, Information Technology, or a related field.
- Strong understanding of networking architecture, protocols (TCP/IP, DNS, DHCP, RADIUS, etc.), and data flow principles.
- Experience with captive portal solutions, authentication methods, and Wi-Fi network optimization.
- Proficiency in network troubleshooting tools such as Wireshark, packet analyzers, and monitoring systems.
- Ability to work in a fast-paced environment with remote support for a global fleet.
Preferred Skills:
- Certifications (nice to have): CCNA, CCST, or similar networking credentials.
- Experience in maritime or hospitality Wi-Fi networks is a plus.
- Strong problem-solving skills with a proactive approach to issue resolution.
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