Analyst, Product Health

2 days ago

Manila, National Capital Region, Philippines Royal Caribbean Group Full time
Analyst, Product Health

KEY RESPONSIBILITIES:

  1. We are seeking a skilled and dedicated Product Health Analyst to join our Shipboard Applications Group. The successful candidate will be responsible for supporting and maintaining applications for the Food & Beverage Team.
  2. Provide technical support and maintenance for Food & Beverage applications.
  3. Perform application troubleshooting and resolve issues to ensure smooth and efficient operations.
  4. Collaborate with onboard and shore-side teams to gather requirements, implement enhancements, and optimize application performance.
  5. Conduct training sessions for onboard staff to ensure effective use of Food & Beverage applications.
  6. Monitor application performance and system health and perform regular updates and maintenance.
  7. Liaise with the shipboard IT department and business stakeholders to manage application upgrades and support contracts.
  8. Assist in the development and implementation of new features and functionalities to meet operational needs.

QUALIFICATIONS AND EDUCATION:

  1. 2-4 years of prior Application Support experience.
  2. Bachelor's degree in computer science or related technical discipline.
  3. Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
  4. Effective communication and interpersonal skills to work collaboratively with diverse teams.
  5. Ability to work in a fast-paced and dynamic environment, both independently and as part of a team.
  6. Willingness to travel and work onboard a cruise ship for short periods.
  7. Familiarity with SQL databases and report generation.
  8. Understanding of network infrastructure and server management.

Nice to have Qualifications:

  1. Professional experience with one or more of the following technical disciplines:
  2. Linux operating systems, including administration and troubleshooting.
  3. SQL database knowledge, including an understanding of relational DB concepts, DB design, and stored procedure creation.
  4. SQL Server Administration.
  5. Network architecture and design, including a strong understanding of DNS and authentication.
  6. Experience with one or more of the following applications (xDine, Agilisys POS, GHS, or Crunchtime).
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