Analyst, Product Health: Onboard Revenue

5 days ago


Manila, National Capital Region, Philippines Royal Caribbean Group Full time
Analyst, Product Health: Onboard Revenue

KEY RESPONSIBILITIES:

Royal Caribbean International is seeking an experienced and detail-oriented Support Analyst – Onboard Revenue to join our Shipboard Product Health Team. The successful candidate will play a pivotal role in ensuring the functionality, stability, and optimization of our applications across the Royal fleet.

Required Skills:

  1. Technical Expertise: Proven experience in a Support Analyst role or similar technical support position.
  2. Troubleshooting: Advanced problem-solving skills and the ability to diagnose and resolve complex technical issues.
  3. Performance Monitoring: Ability to monitor system performance and identify areas for improvement.
  4. Application Upgrades: Experience planning and executing application upgrades and installations.
  5. System Security: Knowledge of best practices for IT security and compliance.
  6. Problem-Solving & Analytics: Strong analytical skills to diagnose complex issues and recommend effective solutions.
  7. Incident Management: Experience handling escalations, performing root cause analysis, and documenting resolutions.
  8. Adaptability & Learning: Ability to quickly learn modern technologies, applications, and shipboard systems.

Nice To Have Skills:

  1. Fidelio / OHC application.
  2. Cruise industry experience.
  3. Windows Server 2012 and up.
  4. Network & Infrastructure Knowledge: Strong understanding of network architecture, connectivity, and troubleshooting.
  5. Linux Systems: Proficiency in Linux operating systems, including installation, configuration, and troubleshooting.
  6. Software & Reporting Tools: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and reporting tools.
  7. WiFi Systems Knowledge: In-depth understanding of WiFi technology, protocols, and configurations.
  8. Networking: Expertise in networking principles, including LAN/WAN, routers, switches, and firewall configurations.
  9. Shipboard Applications: Proficiency in managing and supporting applications related to shipboard Wi-Fi systems.

QUALIFICATIONS AND EDUCATION:

High-level communication skills, both verbal and written.
Former experience in an Application Support Analyst or similar role.
Two to Four years + experience in a similar role.
Preferred experience with RDBMS or Network infrastructure.
Bachelor's degree preferred, or equivalent combination of education, training and experience.

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