Project Manager

3 weeks ago

Taguig, National Capital Region, Philippines Sun Life Full time

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Operations Project Manager plays a critical role in overseeing the strategic execution of key initiatives across the operations landscape. This role is responsible for managing the portfolio of projects aligned with business priorities, ensuring effective governance, visibility, and value delivery. The ideal candidate will drive cross-functional coordination, monitor project performance, mitigate risks, and support the transformation agenda across geographies.

Portfolio Management:

  • Lead the planning, prioritization, and governance of operations projects and initiatives aligned to strategic goals.
  • Maintain the enterprise portfolio roadmap and ensure alignment with business capacity and resource availability.
  • Develop and maintain dashboards and reports to provide visibility into initiative health, benefits realization, and delivery risks.

Project Management & Execution:
  • Drive end-to-end delivery of complex, cross-functional projects within scope, timeline, and budget.
  • Develop detailed project plans, charters, status reports, and risk mitigation strategies.
  • Ensure adherence to standard project management methodologies and frameworks (Agile/Waterfall/Hybrid).

Stakeholder Engagement & Communication:
  • Partner closely with operations leaders, enabling teams (WFM, QA, Training), technology, and other support functions to ensure initiative success.
  • Facilitate executive updates and steerco reviews with clear progress narratives and decision-making inputs.
  • Communicate proactively with stakeholders to manage expectations and foster collaboration.

Process Improvement & Value Delivery:
  • Identify opportunities to streamline processes, eliminate redundancies, and enhance operational efficiency.
  • Track and report on benefits realization, including financial and non-financial impact across initiatives.
  • Support change management efforts to ensure smooth adoption and sustainability of new solutions.

Handling of identified requirements/tasks deemed necessary

Core Competencies:
  • Strong analytical and problem-solving skills
  • Attention to detail and a focus on data accuracy
  • Effective time management and ability to prioritize tasks under pressure
  • Proactive and results-driven approach to operational challenges
  • Strong collaboration and communication skills to work with cross-functional teams
  • Excellent communication skills with the ability to translate complex data into actionable insights for non-technical stakeholders

Minimum Qualification:
  • Bachelor's degree in Business, Operations, Industrial Engineering, or related field
  • 5+ years of work experience with preferred project and portfolio management in an operations or contact center environment
  • Experience tracking and reporting operations compliance metrics
  • Strong knowledge in delivering complex initiatives
  • Strong analytical, organizational, and leadership skills
  • Excellent communication and stakeholder management abilities
  • Proficiency in project management tools (e.g., MS Project, Smartsheet, JIRA, Asana) and MS Office Suite preferred
  • PMP, Prince2, or Agile/Scrum certification preferred
  • Strong communication and collaboration skills, particularly when working cross-functionally

Job Category:

Project Management - Systems

Posting End Date:

28/08/2025
#J-18808-Ljbffr

  • Project Scheduler

    4 days ago

    Taguig, National Capital Region, Philippines T One Project Management Inc. Full time ₱900,000 - ₱1,200,000 per year

    REQUIREMENTS:Graduate of Bachelor's degree in Civil Engineering, Construction Management, or related field. Specialization (if there's any) should be relevant to Construction, Construction Management, or Project Management.At least three (3) years of experience in construction as part of Project Management Team, Construction Management Team, General...

  • Client Services Manager

    4 days ago

    Taguig, National Capital Region, Philippines Project One Studio Full time $40,000 - $60,000 per year

    Position Overview:The Client Services Manager is responsible for building and maintaining strongrelationships with clients, ensuring their needs are understood, met, and exceeded. Thisrole bridges the company and its clients by managing communications, coordinatingproject requirements, and ensuring service excellence. The Client Services Managerworks closely...

  • Social Media Manager

    1 week ago

    Taguig, National Capital Region, Philippines Project One Studio Full time ₱180,000 - ₱240,000 per year

    Responsibilities:Develop content plans and scripts for social media platforms Ads.Work closely with the Video Editor and Content Creator team to assist and brief the shooting processes.Strategize content pillars and sub-pillars to align with marketing objectives.Conduct comprehensive research and analysis on consumer behavior and social media...

  • IT Project Manager

    3 weeks ago

    Taguig, National Capital Region, Philippines Ubiquity Full time

    IT Project ManagerThe IT Project Manager is responsible for handling technology-related projects from end to end (scoping, implementation, and post-mortem analysis). He/she will be responsible for creating and updating project requirements, technical details, timelines, and related documentation.Essential FunctionsThe IT Project Manager is responsible for...

  • IT Project Manager

    4 days ago

    Taguig, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time $104,000 - $130,878 per year

    The IT Project Manager is responsible for handling technology-related projects from end to end (scoping, implementation, and post-mortem analysis). He/she will be responsible for creating and updating project requirements, technical details, timelines, and related documentation.Essential FunctionsThe IT Project Manager is responsible for planning and...

  • Project Manager

    1 week ago

    Taguig, National Capital Region, Philippines Western Pacific International Holdings Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Company Name: Western Pacific International Holdings Inc.Position Title: Project ManagerDepartment / Functional Area: Service DeliveryReports to: Chief Financial Officer / Chief Executive OfficerPosition Objective:The Project Manager is responsible for leading the planning, execution, and successful delivery of internal and external projects. This role...

  • Project Manager

    7 days ago

    Taguig, National Capital Region, Philippines JLL Full time ₱1,500,000 - ₱3,000,000 per year

    The Project Manager is responsible for the management of individual multidiscipline projects up to $10,000,000 USD.Competent in all phases of Corporate Real Estate Project Management activities including, but not limited to, program development, budgeting, planning & design, project milestone scheduling, services contracting of multidisciplinary project...

  • IT Project Manager

    4 days ago

    Taguig, National Capital Region, Philippines Rising Tide Digital Inc Full time ₱2,000,000 - ₱2,500,000 per year

    The IT Project Manager is responsible for leading high-impact, complex projects that are critical to the organization's success. This role involves strategic project planning, cross-functional coordination, and risk mitigation to ensure the successful execution of initiatives that drive business growth and operational excellence. The IT Project Manager will...

  • Project Manager

    2 days ago

    Taguig, National Capital Region, Philippines Ascendion Full time $104,000 - $130,878 per year

    Job Description:1. Formulate the project and/or program plan which identifies the project goals and objectives and sequences the activities and roadmap.Oversee the entire project and/or program to ensure that the project team is within schedule and budget and complies with the agreed service levels.Prioritize and validate project requirements in consultation...

  • HR Manager

    4 days ago

    Taguig, National Capital Region, Philippines Project One Studio Full time ₱1,800,000 - ₱2,500,000 per year

    Job Title: Human Resources (HR) ManagerJob Summary:We are seeking a dynamic and experienced Human Resources Manager to lead and direct the HR department. The HR Manager will be responsible for overseeing all aspects of human resources practices and processes, ensuring alignment with business objectives, and fostering a positive workplace culture.Key...