Outbound Sales Representative

About Us

Barkbus is the nation's premier mobile dog grooming company. We are dog-loving creatives, operators, technologists, and entrepreneurs taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry. Driven by our mission to deliver joy to pets and their people, we're proud to operate across California, Arizona, Colorado, Texas, Georgia, North Carolina, Florida, and Virginia. We're the fastest-growing pet health & wellness startup in the country and would love you to join us in building the nation's beloved pet brand.

Who We Are

We're a collaborative, high-quality team of dog-lovers that solves problems with thoughtfulness, empathy, and speed. We have a big dream: to build a generational company that remakes the pet health & wellness industry nationally. We're a fun, ambitious group that is working to build something new in pet care. We move with high velocity, collaborate closely, and deliver results faster than anyone in the market. We want your time at Barkbus to be the greatest time of your career. If you're ready to build the future of pet care with high standards and speed, come on board. We need exceptional people to help us build something new in the world.

Why We Are Hiring

As we continue to scale and refine our sales org at Barkbus, we're moving from being chaotic generalists to world-class specialists. We're restructuring our sales functions to build more focused, high-performing teams—and that starts with hiring amazing people who want to be part of something intentional, impactful, and fun.

We're looking for high-energy, dog-loving team members who want to help us build a more structured and scalable sales experience—for our clients and our team. Whether you love jumping on calls, firing off texts, or making sure calendars are packed to perfection, there's a spot for you here.

Take a look at the roles we're hiring for below—we'll review your application and match you with the position that aligns best with your strengths and experience.

Quick Note: While this posting covers multiple roles, rest assured that you will only be hired for one. You won't be responsible for all of the duties listed below. Our goal is to provide full visibility into all open positions on the outbound sales team so we can match you with the role where you'll thrive the most.

Outbound Booking Representative

As an Outbound Booking Representative, you will proactively call customers based on data-driven segments to schedule upcoming appointments, ensuring a full schedule for the following day. Here's what you'll be focusing on:

• Make outbound calls to targeted customers for next-day bookings.

• Utilize analytics-based customer lists to maximize conversion.

• Optimize daily appointment scheduling for efficiency.

Outbound Follow-Up Recurring Sales Representative

As a Follow-Up Recurring Sales Representative, you will focus on retaining customers by reaching out post-service, addressing concerns, and encouraging long-term scheduling. Here's what you'll be focusing on:

• Follow up with past customers to encourage rebooking.

• Build relationships and foster loyalty among pet parents.

• Gather feedback and address any service concerns.

Online Booking Associate

In this role, you will review online bookings, confirm their accuracy, and reach out to customers to clarify details as needed. Here's what you'll be focusing on:

• Validate online appointments and verify customer details.

• Contact customers with unusual bookings for confirmation.

• Reduce service refusal by ensuring eligibility before the appointment date.

Who You Are

• You're Relentless. You don't give up easily. You push through challenges with determination and grit, always ready to adjust when needed.

• You're Resourceful. You find creative ways to solve problems, think on your feet, and don't wait to be told what to do—you just get it done.

• You're Bubbly and Perky. Your energy is infectious. You bring warmth and positivity to every interaction and love lifting people up.

• You're Confident. You speak with clarity, carry yourself with assurance, and can guide customers with ease and professionalism.

• You're Tech-Savvy. You're quick to learn new tools, comfortable with CRMs, and can navigate multiple platforms and tabs with ease.

• You're a Communicator. You listen actively, express your thoughts clearly, and tailor your tone to connect with different types of clients.

• You're Detail-Oriented. You notice the little things, triple-check your work, and take pride in accuracy.

• You Have Integrity. You're honest, ethical, and consistent—even when no one's watching.

• You're Dedicated. You care deeply about giving every client a VIP experience and making each interaction feel special.

• You're Empathetic. You understand people's needs and always lead with kindness and care.

• You're a Team Player. You collaborate with kindness, support your teammates, and celebrate shared wins.

• You're Dog-Obsessed. You genuinely love pups and feel excited about helping pet parents give their furry friends the best care possible.

Required Qualifications

• Minimum 3 years of experience in a client-facing, BPO, customer service, or voice-based role

• Proven track record of meeting or exceeding performance goals

• Strong verbal and written English communication skills

• Energetic, enthusiastic, and comfortable leading conversations with confidence

• Detail-oriented with a knack for staying organized and accurate.

• Resourceful and proactive—you don't wait for answers, you find them

• Excellent time management and ability to multitask in a fast-moving setup

• Strong critical thinking mindset for ongoing improvement

• Bonus: Experience in scheduling, outbound follow-ups, or online chat is a big plus

Compensation

• Competitive Hourly Rate: $5/hr - $8/hr, based on experience.

Equal Opportunity

Barkbus is an equal-opportunity employer who celebrates diversity. Come as you are.

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