Case Management Specialist

5 days ago


Quezon City, National Capital Region, Philippines Intelassist Full time

Work Schedule: Full-time, 40 hours per week (10 hours on Monday).

Work Setup: Onboarding onsite, with a transition to work-from-home after the onboarding process.

Position Overview:
We are seeking a resourceful and empathetic Eviction Advisor to join our team. The ideal candidate will possess exceptional communication, problem-solving, and critical-thinking skills, along with the ability to manage a variety of tasks, including customer service, legal research, document filing, and sales support. This individual will also become a subject matter expert on Texas eviction laws and legal processes to effectively guide tenants and provide tailored recommendations on the best course of action during eviction proceedings.

Key Responsibilities

1. Customer Service (Inbound & Outbound)

Inbound Calls:

  • Provide timely updates on eviction cases, the legal process, and next steps to existing customers.
  • Address inquiries and resolve concerns related to services, demonstrating empathy and patience.
  • Handle overflow calls from prospective clients, answering questions about our services and providing clear information to encourage conversion.
  • Leverage expertise in Texas eviction laws to provide clear, accurate, and reliable information.

Outbound Calls:

  • Follow up with existing clients to provide status updates and detailed instructions.
  • Reach out to leads who have expressed interest in our services but have not yet signed up or paid.

2. Legal Case Management Research

  • Conduct thorough research to obtain accurate and up-to-date statuses on legal cases using court databases and other resources.
  • Analyze and organize findings to ensure all case details are correctly documented.
  • Apply problem-solving skills to identify and resolve discrepancies in case information.

3. Legal Filings with the Court

  • Prepare and submit legal documents in accordance with local court procedures.
  • Ensure compliance with filing deadlines, accuracy of content, and adherence to regulations.
  • Proactively address filing-related issues or delays using critical thinking and resourcefulness.

4. Sales Support

  • Respond to inquiries from prospective clients, explain services, and address objections to help convert them into clients.
  • Conduct follow-up calls to leads who have expressed interest but have not yet taken action, encouraging them to sign up and complete payment.
  • Collaborate with the sales and leadership team to identify opportunities for customer acquisition and retention.

5. Subject Matter Expertise

  • Gain and maintain a deep understanding of Texas eviction laws and legal procedures.
  • Communicate complex legal concepts in a simple, clear, and empathetic manner to customers.
  • Use subject matter expertise to handle challenging inquiries and provide accurate advice to prospective customers and existing customers.

6. Critical Thinking and Recommendations

  • Assess the unique circumstances of each tenant's eviction case.
  • Apply critical thinking to evaluate options and provide tailored recommendations or roadmaps for the best course of action.
  • Empower tenants with actionable insights to navigate the eviction process confidently and effectively.

Required Qualifications:

  • Bachelor's degree of any related field.
  • Minimum of five years in customer service, case management, legal research, or sales roles.
  • Experience with legal processes, document preparation, or court filings is highly desirable.
  • Strong written and verbal communication skills in English.
  • Proven ability to solve problems using logical reasoning and critical thinking.
  • Excellent organizational and multitasking skills.
  • Proficiency in conducting online research, particularly in legal and court systems.
  • Familiarity with CRM tools and case management platforms.
  • Empathy and patience when dealing with clients in stressful situations.

WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.

#J-18808-Ljbffr
  • Medical Case Manager

    24 hours ago


    Makati City, National Capital Region, Philippines UnitedHealth Group Full time

    As a Medical Case Manager at UnitedHealth Group, you will be responsible for coordinating patient care across multiple settings, working closely with healthcare providers to ensure seamless transitions and optimal outcomes. In this role, you will utilize your clinical expertise to assess patient needs, develop effective care plans, and monitor patient...


  • Quezon City, National Capital Region, Philippines Intelassist Full time

    We are seeking a highly skilled Clinical Operations Manager to join our team at Intelassist. The ideal candidate will have experience in customer service, case management, legal research, or sales roles, and be able to leverage that experience to deliver outstanding results.The Key Responsibilities of this role include:Customer Service (Inbound &...

  • EWB Case Manager

    7 days ago


    Makati City, National Capital Region, Philippines Eastwestbanker Full time

    JOB PURPOSE:Play a crucial role in ensuring confidence in EWB and KOMO digital services by handling within defined SLA reported fraud and unauthorized transaction complaints against EWB and EWRB accounts to EWB Enterprise Fraud.Conduct surveillance monitoring on social media and other online channels for suspicious posts involving illegal, unlawful, or...

  • Repair Case Manager

    3 days ago


    Quezon City, National Capital Region, Philippines Intogreat Full time

    Intogreat Solutions Philippines | Full timeRepair Case Manager (Vehicle Claims - Hybrid Dayshift)Quezon City CPO, Philippines | Posted on 03/21/2025State/Province National Capital Region (Manila)Country PhilippinesAbout UsIn Intogreat, we value not just your career opportunities with us but we also take pride in our work-life balance culture. We are...


  • Makati City, National Capital Region, Philippines Genfinity Full time

    We are seeking an experienced attorney to join our team as a litigation specialist. In this role, you will be responsible for developing and implementing effective legal strategies to support business objectives.Key ResponsibilitiesDevelop and implement effective legal strategies to support business objectivesAnalyze complex legal issues and provide informed...


  • Quezon City, National Capital Region, Philippines Pestproph Pest Management Full time

    PestPro PH is a reputable company that provides top-notch pest management services. We are currently seeking highly skilled individuals to join our team as Technical Specialists.About the RoleWe offer competitive salary packages to our employees, ensuring they receive fair compensation for their hard work and dedication.Job DescriptionAs a Technical...

  • Accounting Specialist

    2 weeks ago


    Quezon City, National Capital Region, Philippines Chronos Construction Company Full time

    Acctg specialist 1 skills/qualifications - Billing and collection- Payables- Bank Recon- Payroll and gov dues- Petty Cash Acctg Specialist 2 - knowledgeable: - BIR rulings- BIR filings/compliance- Tax updates- FS preparation- keen to details specially cash flows- Book keeping- experience in handling tax cases is a plus- external reportings - SEC, LGU's


  • Quezon City, National Capital Region, Philippines Humanly (humanly) Full time

    Job DescriptionThe Benefits and Compensation Specialist will be responsible for managing presentations on team stats, trending tickets, and recommendations to address recurring cases.This role requires a strong understanding of various business systems and processes. The ideal candidate should have extensive skills and knowledge in Google Workspace,...


  • Quezon City, National Capital Region, Philippines Stark Asia Solutions Inc. Full time

    Job DescriptionA Clinical Support Specialist is responsible for providing remote healthcare support through chat, email, or system-based documentation. This role involves reviewing medical records, processing claims, verifying insurance details, handling case management, and ensuring compliance with healthcare protocols.The Clinical Support Specialist...

  • Accounting Specialist

    4 weeks ago


    Quezon City, National Capital Region, Philippines Chronos Construction Company Full time

    Acctg specialist 1 skills/qualifications - Billing and collection- Payables- Bank Recon- Payroll and gov dues- Petty Cash Acctg Specialist 2 - knowledgeable: - BIR rulings- BIR filings/compliance- Tax updates- FS preparation- keen to details specially cash flows- Book keeping- experience in handling tax cases is a plus- external reportings - SEC, LGU's


  • Quezon City, National Capital Region, Philippines Intelassist Full time

    At Intelassist, we are seeking a skilled Critical Thinking Specialist to join our team. The ideal candidate will possess exceptional communication, problem-solving, and critical-thinking skills, along with the ability to manage a variety of tasks, including customer service, legal research, document filing, and sales support.The Key Responsibilities of this...


  • Quezon City, National Capital Region, Philippines Prime@Technology Specialist, Inc. Full time

    Key ResponsibilitiesPlan and develop writing processes, setting timelines and deadlines to meet project requirements.Collaborate with engineers, programmers, and project managers to understand specific products or processes.Analyze documents to ensure continuity of style and content.As a Technical Documentation Writer at Prime@Technology Specialist, Inc.,...


  • Quezon City, National Capital Region, Philippines Cobden & Carter International Full time

    Job OverviewCobden & Carter International seeks a highly skilled Labor Relations Specialist II to join our team. This role is responsible for generating and preparing HRLR reports, administering general policies and programs in labor relations, handling employee disputes, and ensuring grievance handling and disciplinary proceedings are carried out in line...


  • Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    SPECIFIC DUTIES & RESPONSIBILITIES: Generates and prepares HRLR reports Responsible for the daily administration of general policies and program labor relations. Handles and mediates employee disputes. Ensures that grievance handling and disciplinary proceedings are carried out in line with company policy. Assist in the development and...


  • Quezon City, National Capital Region, Philippines Advanced Energy Management Limited Full time

    At Advanced Energy Management Limited, we're empowering innovation through precision power and control technologies. As a Senior Test Development Engineer, you'll play a pivotal role in driving growth for our semiconductor and industrial customers.Key Responsibilities:Develop innovative test fixtures to optimize our productsCollaborate with cross-functional...


  • Quezon City, National Capital Region, Philippines TahjNsdmm Management Services Inc Full time

    About UsTahj/Nsdmm Management Services Inc is a leading provider of management services, committed to delivering high-quality solutions to our clients.We are seeking a talented Administrative Coordinator Specialist to join our team, who will be responsible for providing administrative support to our finance team.Key Responsibilities:Manage financial data and...


  • Quezon City, National Capital Region, Philippines Advanced Energy Management Limited Full time

    Job OverviewThe Advanced Energy Management Limited is seeking a highly skilled Cybersecurity Operations Specialist to join its team. As a key member of the Security Operations Center (SOC), this individual will play a critical role in monitoring and responding to cybersecurity threats.


  • Quezon City, National Capital Region, Philippines A1 Globus Manpower Inc. Full time

    A1 Globus Manpower Inc.Job OverviewOur company is seeking a highly skilled labor legal specialist to join our team. The ideal candidate will have a strong understanding of labor laws and regulations in the Philippines.Key ResponsibilitiesThe successful candidate will be responsible for conducting research on labor laws, regulations, and case law to ensure...


  • Quezon City, National Capital Region, Philippines Cognizant Full time

    Cognizant is seeking an experienced Compensation Specialist Lead to join our team. As a Global Sales Compensation Analyst, you will be responsible for supporting the needs of a Global Business Organization through management of commissions system and reporting.Key QualificationsA minimum of 2 years college completed, with no back subjects or equivalent to 72...


  • Quezon City, National Capital Region, Philippines Prime@Technology Specialist, Inc. Full time

    About Prime@Technology Specialist, Inc.We are a dynamic and forward-thinking organization seeking a highly skilled Office Staff member to join our team. This is an exciting opportunity to work with a talented group of professionals who share your passion for excellence and customer satisfaction.Main Responsibilities:Update production tracker and monitor...