Case Resolution Expert

4 days ago


Quezon City, National Capital Region, Philippines Intelassist Full time

We are seeking a highly skilled Clinical Operations Manager to join our team at Intelassist. The ideal candidate will have experience in customer service, case management, legal research, or sales roles, and be able to leverage that experience to deliver outstanding results.

The Key Responsibilities of this role include:

  • Customer Service (Inbound & Outbound)
    • Follow up with existing clients to provide status updates and detailed instructions.
    • Reach out to leads who have expressed interest in our services but have not yet signed up or paid.
  • Legal Case Management Research
    • Prepare and submit legal documents in accordance with local court procedures.
    • Ensure compliance with filing deadlines, accuracy of content, and adherence to regulations.
    • Proactively address filing-related issues or delays using critical thinking and resourcefulness.
  • Sales Support
    • Gain and maintain a deep understanding of Texas eviction laws and legal procedures.
    • Communicate complex legal concepts in a simple, clear, and empathetic manner to customers.
    • Use subject matter expertise to handle challenging inquiries and provide accurate advice to prospective customers and existing customers.

We are looking for someone who is a strong communicator, has excellent organizational skills, and can work well under pressure. If you have a passion for delivering exceptional results and are looking for a new challenge, we would love to hear from you.



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