Quality Assurance Manager

This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: CebuShift: Night ShiftSet-up: OnsiteStart Date: June /...

This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: Cebu Shift: Night Shift Set-up: Onsite Start Date: June...

Position Title: QA Manager - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Bachelor's Degree Work Experience: At least 4 years of experience as a QA Manager in any industry, preferably in retail Knowledge of...

Job Title: Quality Assurance Specialist">We are seeking a qualified Quality Assurance Specialist to join our team.">Job SummaryThe Quality Assurance Specialist is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This...

Job DescriptionWe are seeking a Quality Assurance Associate III to join our team. This role involves performing business support or technical work, using data organizing and coordination skills.The ideal candidate will have experience in quality assurance and analytical processes. They will be responsible for maintaining appropriate licenses, training, and...

Job OverviewWe are seeking a meticulous Quality Assurance Expert to join our team. As a key player in ensuring the quality of our web design and development projects, you will play a vital role in guaranteeing customer satisfaction.About the RoleConduct thorough reviews of website designs and layouts to ensure aesthetic consistency, Design QC guideline...

Improve Customer Experience with Quality Assurance ExpertiseWe are seeking a highly skilled Call Quality Assurance Specialist to join our team. This role focuses on ensuring exceptional customer interactions through monitoring, auditing, and improving call quality within our Intake Team and Doctor Relations Team.The ideal candidate will have proven...

Software Quality Assurance ProfessionalWe are seeking a detail-oriented and meticulous Software Quality Assurance (SQA) professional to play a crucial role in ensuring the quality and reliability of our software applications.Job Description:The selected candidate will be responsible for designing, developing, and executing comprehensive test plans and test...

Quality Assurance Analyst (QA) Job DescriptionThe Quality Assurance Analyst (QA) is responsible for assessing the performance quality of our NOC associates who interact with our existing and potential customers. The QA will monitor inbound and outbound calls, cases, dispatches, and email responses to evaluate associate demeanor, technical accuracy, customer...

Job Title: Quality Assurance Analyst IIJob DescriptionAs a Quality Assurance Analyst II, you will be responsible for creating and implementing a defined strategy for quality assurance and testing. This includes creating customer-specific test cases based upon build documentation and customer workflows.You will also be involved in testing new client builds,...