Quality Assurance Manager | BPO

This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Location: Cebu Shift: Night Shift Set-up: Onsite Start Date:...

Quality Assurance Manager - Retail BPO (Cebu) | Onsite Job Openings Quality Assurance Manager - Retail BPO (Cebu) | Onsite About the job Quality Assurance Manager - Retail BPO (Cebu) | Onsite Start Date: August 15 Work Setup: Fully Onsite in Cebu Educational Qualification: Bachelor's Degree Work Experience: At least 4 years of experience as a QA Manager in...

This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: CebuShift: Night ShiftSet-up: OnsiteStart Date: June /...

This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: Cebu Shift: Night Shift Set-up: Onsite Start Date: June...

This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: Cebu Shift: Night Shift Set-up: Onsite Start Date: June...

This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: Cebu Shift: Night Shift Set-up: Onsite Start Date: June...

Quality Assurance Manager - Travel BPO (Cebu City) About the job Work Setup: Fully Onsite in Cebu Educational Qualification: Completed second year of college or a college graduate Work Experience: 3 to 4 years of experience as a QA Manager, preferably in travel or telco voice accounts Familiar with quality methodologies such as Lean Six Sigma, Kaizen, etc....

Job Summary We are seeking a highly organized and analytical QA Lead to oversee quality assurance activities across multiple BPO accounts. The QA Lead will ensure that customer interactions meet client expectations and internal standards, drive continuous improvement, and lead a team of QA analysts to deliver consistent and actionable feedback. Key...

Join our CP360 Family, today! From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together! Why Join ContactPoint360? At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just...

Join one of the top global BPOs supporting premier banking and fintech clients. The company is known for delivering best‑in‑class customer experience operations across multiple regions. You’ll be part of a culture that values accuracy, innovation, and professional growth. About the Role As a Lead Quality Analyst , you’ll audit cases and calls, coach...