Quality Assurance Manager | BPO

2 days ago


Cebu City, Philippines HRTX Full time

This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Location: Cebu Shift: Night Shift Set-up: Onsite Start Date: June / ASAP Key Responsibilities: Develop and manage QA policies, procedures, and performance standards Conduct audits, identify quality issues, and oversee corrective actions. Collaborate with cross-functional teams to ensure product/service quality. Monitor compliance with industry and regulatory standards (e.g., HIPAA, ISO). Qualification: 3 years of experience as QA Manager Handled at least a team of 6-8 members Experience in Healthcare BPO is preferred



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