Quality Analyst

With more than 3 years of experience as a QA.Experience handling group of Quality Analysts.\Experience in scrubbing and doing RCA With Coaching experience. Must have handled blended accountJob Type: Full-timePay: Php30, Php44,000.00 per monthExperience:Overall BPO: 5 years (Required)Quality Analyst Lead: 1 year (Required)handling group of Quality Analysts: 1...

Position OverviewThe Quality Assurance (QA) Analyst Specialist plays a key role in ensuring that all client interactions and case intakes handled by the Legal Intake team meet the highest standards of accuracy, professionalism, and compliance. This role is responsible for monitoring calls, reviewing case documentation, and evaluating agent performance to...

DescriptionThe Quality Analyst (QA) is responsible for monitoring, evaluating, and improving the quality of service provided in medical referral processing, prior authorizations, and eligibility verification processes within a healthcare BPO environment. The QA ensures compliance with client-specific protocols, healthcare regulations (such as HIPAA), and...

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...

Position Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other...

Position: Quality Analyst / Customer Experience AnalystOverview: The Customer Experience Analyst monitors transactions (calls, emails, chat, back-office work) to ensure quality and excellent customer experience. Key responsibilities include:Transaction Monitoring: Auditing CSR transactions against quality requirements and meeting monitoring goals.Reporting:...

DescriptionWe are looking for a Quality Analyst to monitor program performance, lead call calibrations and huddles, and join weekly stakeholder meetings.Key ResponsibilitiesDeveloping Quality Standards: Quality Analysts are responsible for establishing quality benchmarks and standards that products must meet. This often involves researching industry...

Nature Of the Account: Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: 24x7 Educational Requirement: Undergraduate/College Grad Work Experience: At least 2+ years exp as QA Analyst in a BPO setup (preferably in retail domain)Any domainGood communication skills Responsibilities: Monitoring...

Overview Nature Of the Account: Ecommerce Start Date: ASAP Type of Support: Non-voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: 24x7 Qualifications Finished at least 2 years in college without back subject/s Work Experience: At least 2+ years exp as QA Analyst in a BPO setup (preferably in retail domain) Any domain Good...

Join Our Team as aQuality Analyst and work Onsite in Angeles City, PampangaAt Connext Global Solutions, we're not just about outsourcing — we're about innovating and elevating business processes for world-class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and...