Quality Analyst

Position Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other...

Position: Quality Analyst / Customer Experience AnalystOverview: The Customer Experience Analyst monitors transactions (calls, emails, chat, back-office work) to ensure quality and excellent customer experience. Key responsibilities include:Transaction Monitoring: Auditing CSR transactions against quality requirements and meeting monitoring goals.Reporting:...

Nature Of the Account: Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: 24x7 Educational Requirement: Undergraduate/College Grad Work Experience: At least 2+ years exp as QA Analyst in a BPO setup (preferably in retail domain)Any domainGood communication skills Responsibilities: Monitoring...

Overview Nature Of the Account: Ecommerce Start Date: ASAP Type of Support: Non-voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: 24x7 Qualifications Finished at least 2 years in college without back subject/s Work Experience: At least 2+ years exp as QA Analyst in a BPO setup (preferably in retail domain) Any domain Good...

Join Our Team as aQuality Analyst and work Onsite in Angeles City, PampangaAt Connext Global Solutions, we're not just about outsourcing — we're about innovating and elevating business processes for world-class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and...

Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure compliance, accuracy, and efficiency. The focus of this role is to help improve the overall...

Qualifications: Quality Analyst – Customer Support (Chat)Must be amenable to work onsite.Must be currently residing in Makati or within a 15-minute commute to the Makati area.Must be at least a high school graduate.Must have at least 1 year of experience as a Quality Analyst, specifically in customer support via chat.Must have at least 1 year of experience...

The Quality Analyst plays a vital role in maintaining and improving the service quality within the healthcare contact center. This position is responsible for monitoring and evaluating the accuracy and compliance of agents' approvals on customer requests, validating Excess of Benefits (EOB), and ensuring adherence to quality standards across both voice and...

About the job: Quality Analyst - Retail (Cebu) | Onsite Nature Of the Account: Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: Shifting schedules Educational Requirement: 2nd year completed / College Graduate Work Experience: At least 2+ years experience as QA Analyst in a BPO setup...

Position Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other...