Front Desk Agent

2 weeks ago

Manila, National Capital Region, Philippines Janie Health Full time
Join our exceptional team and contribute to US healthcare

About Janie Health:

Janie Health is a healthcare services company that offers remote staffing and software solutions to medical practices, pharmacies, hospitals, and healthcare contact centers across the United States. We specialize in a wide range of medical specialties.

We are seeking talented individuals who are passionate about patient care and making a meaningful impact on people's lives. Our mission is to recruit and train exceptional individuals worldwide to support US medical patients.

About the Position:

As a Dental Virtual Assistant, you will provide vital administrative support to our dental team while working remotely. Your responsibilities will include managing appointment schedules, handling patient inquiries, assisting with insurance verification, and ensuring that our office runs smoothly. The ideal candidate will have excellent communication skills, a solid understanding of dental terminology, and a passion for delivering outstanding patient care.

Primary Responsibilities:

  1. Answer phone calls and address patient inquiries
  2. Schedule and confirm appointments
  3. Pre-screen calls (triage) and direct patients accordingly
  4. Work with insurance and medical records
  5. Assist with various administrative tasks as needed

Requirements:

  1. Fluent in English
  2. Great personality
  3. Customer service mindset
  4. Experience in Dental field working for US client

Janie Health offers performance raises, health allowances, PTO, and incentive bonuses for our remote team members.

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