Senior Front Desk Professional

1 day ago

Manila, National Capital Region, Philippines beBeeHospitality Full time ₱800,000 - ₱1,200,000
Front Office Supervisor Opportunity

This role entails overseeing daily front desk operations and guest services, ensuring customer satisfaction and maintaining high service standards.

Key Responsibilities
  • Collaborate with the Front Office Manager to manage front office functions, including reception, concierge, reservations, and guest services.
  • Supervise and schedule front desk staff to ensure adequate coverage and service excellence.
  • Address guest complaints and special requests efficiently and professionally.
  • Mentor and evaluate front office team members to enhance performance.
  • Evaluate and maintain the proper use of property management systems.
  • Support check-in/check-out processes to guarantee seamless operations.
  • Ensure adherence to company policies, standard operating procedures, and safety protocols.
  • Foster effective communication and coordination with housekeeping, maintenance, reservations, and other departments.
  • Contribute to revenue growth by promoting upselling and accurate room inventory control.
  • Analyze guest feedback to drive service improvements based on trends.
Job Requirements
  • Mid-Senior level seniority
  • Full-time employment type
  • Other and Customer Service job function
  • Hospitality, Amusement Parks and Arcades, Hotels and Motels industries

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