Global Service Desk Training Expert

2 days ago

Manila, National Capital Region, Philippines beBeeTraining Full time $40,000 - $60,000
Job Description

This is an exciting opportunity to join a dynamic team as a Global Service Desk Training Specialist. The successful candidate will be responsible for developing, preparing, delivering and facilitating training programs at the Service Desk Center Level. This includes measuring and evaluating training programs conducted, providing coaching and feedback to trainees, initiating, designing and implementing training interventions.

The Global Service Desk Training Specialist will also identify appropriate training solutions to address knowledge and skill gaps of newly-hired and existing Service Desk Agents, leading to performance improvement of accounts and lines of business.

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