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Implementation Services Technical Trainer

4 weeks ago

Manila, National Capital Region, Philippines Five9 Full time

Implementation Services Technical Trainer

Overview

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Five9 values teamwork, diversity, and an inclusive environment to empower employees to be their authentic selves. The Implementation Services Technical Trainer designs, delivers, and manages learning and development programs for new hires, aligning short-term and long-term training initiatives with organizational goals and the evolving needs of supported teams.

Responsibilities
  • Deliver technical training on Five9 applications in classroom and virtual environments for new employees
  • Engage with internal Subject Matter Experts to define training needs
  • Create assessments and certifications for training material
  • Write training content, handouts, exams, and curriculum according to developing needs and standards
  • Administer training classes and manage related internal processes
  • Document and maintain training-related processes
  • Administer written and practical exams and produce performance reports to evaluate trainees
  • Continuously improve technical instructional delivery and presentation skills
  • Stay current on Five9 products and related technologies
  • Ensure quality and consistency of course content through updates
  • Serve as a consultative resource to students using training content to complete coursework
  • Perform other duties as assigned by management
Key Skills
  • Poised, confident, in-control communicator; preferably an existing Five9 employee
  • Excellent verbal and written English communication; patient and professional with varying levels of technical skill
  • Ability to quickly learn new applications and features; keep abreast of Five9 technologies
  • Strong administration and program design skills; ability to deliver content
  • Excellent oral presentation skills
  • Previous classroom and virtual training delivery experience in a technical capacity is preferred
  • Self-managed with strong teamwork capabilities
Key Requirements
  • Minimum of 2 years of experience in Implementation (Professional Services)
  • College degree
  • Excellent verbal and written communication skills (English)
  • Strong knowledge of Internet technology, hosted solutions (SaaS), VoIP, and Call Center practices
  • Familiarity with a Learning Management System (LMS) is a plus
Company Benefits
  • Company stocks
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid Leave with Cash Conversion
  • HMO with free dependents
  • Retirement Plan
  • Life Insurance
  • Internet and meal allowance provided while on work-from-home setup
  • Employee Assistance Program for mental and social well-being
  • Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, solo parent leave, special leave for women)
Equal Opportunity

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Five9 is an equal opportunity employer.

Privacy

View our privacy policy and privacy notice to California residents here: https://www.five9.com/pt-pt/legal

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Software Development


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