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Application Support

1 month ago

Manila, National Capital Region, Philippines Strategem Ventures Management Inc. Full time

Responsible for resolving technical issues in software applications used by IR, identifying and diagnosing problems, and escalating when needed. The responsibilities include resolving issues within specified service level agreements, documenting support activities, communicating status updates to users, and conducting routine maintenance tasks to uphold optimal application performance.

RESPONSIBILITIES

Provide technical support for casino gaming and back-end systems.

  • Monitor system performance and troubleshoot issues to minimize downtime.

  • Work closely with vendors, internal IT teams, and end-users to resolve technical incidents efficiently.

  • Assist in system upgrades, patches, and software installations for casino applications.

  • Document and maintain technical support procedures and knowledge base articles.

  • Ensure compliance with gaming regulations and security protocols related to casino applications. Participate in on-call rotations and provide after-hours support as needed.

  • Conduct training sessions for end-users on application functionalities.

  • Collaborate with software developers and system administrators for system enhancements and improvements.

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