Senior Application Support Analyst

3 weeks ago

Manila, National Capital Region, Philippines Hammerjack Pty Ltd Full time

Responsible for ensuring the stability and performance of production systems and applications. Provides Level 2 support, monitors system health, resolves incidents, and collaborates with teams to maintain smooth operations.

Responsibilities:
  • Support business-critical applications (e.g., SharePoint-based systems).
  • Monitor systems and respond to incidents promptly.
  • Troubleshoot technical issues and assist end-users.
  • Manage deployments and ensure compliance with change policies.
  • Document incidents and generate performance reports.
  • Collaborate with cross-functional teams and communicate updates.
  • Drive process improvements and automation.
  • Ensure security and compliance standards are met.

Qualifications

  • Suitability to undertake the responsibilities mentioned above at the required level
  • At least 5 years of experience in production support, application support, or a related role.
  • Proficiency in troubleshooting and root cause analysis, knowledge in SQL, PL/SQL, familiarity with database management, and experience with monitoring tools.
  • Strong problem-solving abilities, excellent communication skills, ability to work under pressure, and effective time management.
  • Relevant experience in providing ITSM using ITIL best practices.
  • Preferably with experience in handling Microsoft SharePoint based applications
  • Proficiency in Datadog or other cloud-based monitoring tools for performance analysis.
  • Must have experience with Azure DevOps (Boards, Test Plans, Repos/Git, Pipelines)
  • Must have experience in Agile, e.g., Scrum or Kanban
  • Certifications in Secure Coding, Scrum, or DevOps will be a plus
  • Must have experience working in a team with five or more members.
  • Must be able to relate to large information-based organizations and be comfortable dealing with senior executives from various cultures
  • Must have excellent oral and written communication skills in English
  • Strong problem-solving skills and attention to detail.
  • Ability to work collaboratively with cross-functional teams.
  • Excellent analytical and problem-solving abilities, with keen attention to detail and a commitment to high-quality outcomes.
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