Application Support Engineer

2 days ago

Manila, National Capital Region, Philippines DTCC Full time

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and aim to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

  • Competitive compensation, including base pay and annual incentive
  • Comprehensive health and life insurance and well-being benefits, based on location
  • Pension / Retirement benefits
  • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
  • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

Being a member of the Application Support Engineering team, you will be responsible for maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. You will work closely with development teams, infrastructure partners, and internal/external clients to advance and resolve technical support incidents.

Your Primary Responsibilities:

  • Analysis of Applications Systems in order to prevent incidents from reoccurring
  • Expand knowledge base of operating procedures/runbooks for supported applications
  • Collaborate within the team to resolve application alerts and advance as needed
  • Gather requested documentation in support of ongoing audits requests
  • Implement assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
  • Ensure automation produces expected results within stated thresholds
  • Monitor Dashboard to provide better clarity into potential issues and future outages
  • Analyze proposed application design and provide feedback on potential gaps to business requirements
  • Implement renewals/service account password changes as scheduled, resolve production defects and handle minor enhancements as needed
  • Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk; advances appropriately

Qualifications:

  • Minimum 4 years of related experience
  • Bachelor's degree preferred or equivalent experience
  • Must be willing to work APAC hours (6am to 3pm Manila time) and rotating time off.

Talents Needed for Success:

  • Cultivates a culture where honesty and clarity are expected.
  • Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
  • Collaborates well within and across teams.
  • Communicates openly with team members and others.
  • Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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