Lead Application Support Engineer with Mainframe Troubleshooting

4 weeks ago


Manila, National Capital Region, Philippines Resiliency LLC Full time

JOB DESCRIPTION:

  • The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.
  • Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.

RESPONSIBILITIES:

  • Experience with using ITIL Change, Incident and Problem management processes.
  • Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis.
  • Troubleshoot and debug system component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services.
  • Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.
  • Contribute to Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.
  • Participate in Disaster Recovery / Loss of Region events (planned and unplanned) executing tasks and collecting evidence.
  • Collaborate both within the team and across teams to resolve application issues and escalate as needed. Partner with development teams to provide input into the design and development stages of applications.
  • Support audit requests in a timely fashion providing needed documentation and evidence.
  • Plan and execute certificate creation/renewals as needed.
  • Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability.
  • Strong ability to gather and analyze project requirements and translate them into technical specification(s).
  • Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams.
  • Review and update knowledge articles and runbooks with application development teams to confirm information is up to date.
  • Identify and implement automation opportunities to reduce manual effort associated with application monitoring.
  • Execute the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g., SNOW, SF, etc)
  • Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately.

QUALIFICATIONS:

  • Minimum of 8 years of related experience
  • Bachelor's degree preferred or equivalent experience.
  • Hands on experience in distributed systems like Unix, Linux, Windows, SQL/PLSQL
  • Preferred to have Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
  • Good to have Mainframe scheduling (Job abends, Predecessor/Successor)
  • Scheduling Tool experience (CA AutoSys, Control-M)
  • Familiarity working with relational databases (DB2, Oracle, Snowflake)
  • Monitoring and Data Tools experience (Splunk, Dynatrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
  • Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgres) is preferred
  • Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
  • Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
  • Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
  • Hands on experience with ETL tools (Informatica Datahub/IDQ, Talend)

ADDITIONAL QUALIFICATIONS:

  • Fosters a culture where honesty and transparency are expected.
  • Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up to date.
  • Invests effort to individually coach others.
  • Builds collaborative teams across the organization.
  • Communicates openly keeping everyone across the organization informed.

#J-18808-Ljbffr
  • Mainframe developer

    2 weeks ago


    Manila, National Capital Region, Philippines NYGC Services, Inc. Full time $70,000 - $120,000 per year

    Job DescriptionProject role: Cobol Mainframe DeveloperLocation Taguig city / HybridProject Role description.Summary: AS an Application Lead, you will oversee the design, construction, and configuration of applications, ensuring that they meet the needs of stakeholders. Your typical day will involve collaborating with team members, addressing technical...


  • Manila, National Capital Region, Philippines Silverspin Full time ₱1,200,000 - ₱2,400,000 per year

    Position Overview We're looking for an Application Support Engineer to join our team As a key member of the Application Support Team, the Application Support Engineer plays a critical role in maintaining the health and performance of our infrastructure. You'll be responsible for real-time monitoring, issue resolution, and operational support to ensure...


  • Manila, National Capital Region, Philippines Penbrothers Full time ₱1,200,000 - ₱2,400,000 per year

    We are seeking anApplication Support Engineerwith stronghands-on experience in setting up and maintaining monitoring tools and dashboards (Zabbix, Grafana, Elasticsearch). In this role, you'll go beyond end-user monitoring—you'll be building, fine-tuning, and optimizing the systems that keep our applications reliable and performant.What You'll Do:24/7...


  • Manila, National Capital Region, Philippines JPMorganChase Full time

    OverviewSenior Application Support Engineer at JPMorgan Chase – Securities Services technology group. Provide critical application support and drive automation to enable production stability and business outcomes.Job DescriptionJoin our dynamic team within the Securities Services technology group. You will be the primary technology interface for business...


  • Manila, National Capital Region, Philippines beBeeEnterprise Full time ₱5,000,000 - ₱9,999,999

    Job Title: Enterprise Applications AssociateWe are seeking a skilled Enterprise Applications Associate to join our team.Key Roles and ResponsibilitiesUser Access Management for shore and shipboard personnel, adhering to IT security policies.Process access requests from project teams to support operational continuity and regulatory compliance.Conduct annual...


  • Manila, National Capital Region, Philippines DXC Technology Full time

    OverviewThe Application Operation support engineer in the Delivery organization is an important role making sure critical applications used by the customer are up and running to cater to business requirements. Bringing together the competencies in incident, change, problem, capacity and performance, and configuration management, and specifically owning the...

  • Application Engineer

    4 weeks ago


    Manila, National Capital Region, Philippines Questronix Corporation Full time

    An Application Engineer plays a crucial role in bridging the gap between engineering and customer-facing teams by ensuring that technical products meet client requirements and are implemented effectively. Their scope of work can vary by industry (e.g., software, manufacturing, electronics), but the core responsibilities typically include:1. Technical Support...


  • Manila, National Capital Region, Philippines Sangfor Technologies Full time

    OverviewWe are looking for a highly motivated and experienced field application engineer, system engineer, or support engineer to join our team. The ideal candidate will have a strong understanding of Network, Firewall, and Linux technologies, as well as excellent communication and problem-solving skills. The position will involve working with customers to...


  • Manila, National Capital Region, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time $90,000 - $120,000 per year

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and...


  • Manila, National Capital Region, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time

    OverviewApplication Support Engineer (5AM to 2PM Shift) – The Depository Trust & Clearing Corporation (DTCC).The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development...