Customer Support Representative

1 week ago

Manila, National Capital Region, Philippines RELX Full time
Overview

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and complaints fairly and effectively. Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. Recommends and implements programs to support customer needs. Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of disciplines. Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Has prior relevant training or related work experience. Has working knowledge and skills.

Accountabilities
  • Take calls, chat, and receive concern via emails
  • Will handle the Elsevier account – assists with logins, profile corrections, editing documents
  • Assist with refunds for subscriptions, renewals
  • Technical concerns – login, passwords, basic troubleshooting skills
Qualifications
  • Bachelor's degree in any field or at least 2 years completed in college with no back subjects/incomplete units.
  • At least 1-2 years BPO/shared service or relevant experience
  • Experience with calls, chat and email support
  • Above average to excellent communication skills
  • Basic knowledge of computer applications and MS Office applications
  • Must ability to work quickly in a fast-paced environment; work well as a team member and work well independently
  • Willing to work on business unit holidays and/or render overtime when necessary
  • Amenable to work in REPH Manila site
  • Must be in current role for 1 year
  • Must not have received any Disciplinary Action within the past 12 months
  • Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
  • Mustnot have any Attendance and Punctuality issues in the past 12 months

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights


#J-18808-Ljbffr

  • Customer Support Representative

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱600,000 - ₱800,000

    Job Title: Customer Support RepresentativeJob Overview: TalentPop is seeking a thoughtful and friendly customer support representative to work in a fully remote environment. As a customer support agent, you will be responsible for building trust with every interaction by providing fast, accurate, and professional support via chat, email, or phone.Key...

  • Customer Support Representative

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱15,000 - ₱25,000

    Job Title: Customer Support Representative">Job Overview:As a customer support representative, you will be the first point of contact for our clients. You will answer phone calls, respond to emails and chats, and provide assistance to customers via various channels.Our ideal candidate is someone who is friendly, patient, and empathetic. They should have...

  • Customer Support Representative

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱540,000 - ₱810,000

    Job Title: Customer Support RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing top-notch customer service by responding to phone calls, emails, and other forms of communication.To succeed in this position, you should have...

  • Customer Support Representative

    7 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱600,000 - ₱800,000

    Customer Support Representative Job OverviewWe are seeking a thoughtful, friendly and tech-savvy individual to provide top-notch customer support in a fully remote environment.Key Responsibilities:Respond to customers via chat, email or phone in a professional and friendly mannerHandle inquiries related to product information, order tracking, returns and...

  • Customer Support Representative

    1 week ago

    Manila, National Capital Region, Philippines beBeeSupport Full time $75,000 - $105,000

    Job DescriptionWe are seeking a highly organized and proactive Customer Support Representative to join our dynamic sales development team.This role is responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.Required Skills and QualificationsExcellent communication and...

  • Multilingual Customer Support Representative

    1 week ago

    Manila, National Capital Region, Philippines beBeeRepresentative Full time ₱25,000 - ₱40,000

    Job Title: Multilingual Customer Support RepresentativeAbout the Role:MCI is a leading business process outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.Key...

  • Customer Support Representative

    1 week ago

    Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

    .Customer Support Representative page is loaded## Customer Support Representativelocations: Manilatime type: Full timeposted on: Posted Todayjob requisition id: R101265Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Resolves customer inquiries and...

  • Remote Customer Support Representative

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱1,000,000 - ₱1,500,000

    Job Description:We are seeking a highly skilled and motivated Remote Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service through various channels, addressing inquiries and concerns professionally.The ideal candidate will have previous experience in customer...

  • Technical Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Tap Growth ai Full time

    OverviewWe're Hiring: Technical Support RepresentativeWe are seeking a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring...

  • Home Customer Support Representative

    1 week ago

    Manila, National Capital Region, Philippines beBeeOpportunity Full time ₱250,000 - ₱500,000

    Customer Service Representative Wanted Job Description:As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers via chat, email, or phone. This involves providing professional and friendly responses to inquiries related to product information, order tracking, returns, and account...