Assistant Manager

2 days ago

Iloilo City, Western Visayas, Philippines Teknowiz Full time
Overview

Job Title: Assistant Manager - Training/Process Training

Location: Megaworld, ILO (Onsite)

Shift: Morning / Night

Req: 3-5 yrs of experience in training in a BPO setting.

Morning Shift – Responsibilities
  • Drive root cause analysis, and implement key programs and initiatives to drive improvement of focus metrics such as Sales, CAS, CES, Quality, etc.
  • Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
  • Creates, organizes, plans, and deliver various forms of onboarding, orientation, and skills training for employees.
  • Facilitate new hire training for Pre-process batches. Creates and/or acquires training procedure manuals, guides, and course materials.
  • Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
  • Evaluates program effectiveness through assessments, surveys, and feedback.
  • Focus metric management through Agent/Team Leader Skill Mapping and development front-end skill management initiatives including coaching and training.
Night Shift – Responsibilities
  • Design and deliver process-specific training for new hires and tenured employees.
  • Collaborate with operations and quality teams to identify training needs and develop targeted learning solutions.
  • Evaluate training effectiveness using assessments, feedback, and performance metrics.
  • Maintain and update training materials, SOPs, and documentation. Lead train-the-trainer initiatives and mentor junior trainers.
  • Ensure all training content complies with organizational and regulatory standards.
  • Support onboarding and continuous learning programs.
  • Generate training reports and insights for leadership.
  • Assist in implementing LMS and digital learning tools.
#J-18808-Ljbffr

  • Assistant Mall Manager

    3 weeks ago

    Iloilo City, Western Visayas, Philippines SM Supermalls Full time

    Experience RequirementThe Assistant Mall Manager shall have an extensive experience and proven track-record in the field of Marketing and Sales, Property Development, Building Administration, Customer Service and Business Operations in a managerial capacity.Excellent communication skills and able to relate well with all levels in the organization.Work...

  • Assistant Safety Manager

    4 weeks ago

    Iloilo City, Western Visayas, Philippines SMDC Full time

    Job SummaryActs as management's principal assistant and consultant in the development of HSE programs to prevent accidents, eliminate hazards from workplace, and correct unsafe practices, while ensuring compliance to all health and safety reporting, regulatory and statutory requirements.Job DescriptionReports to the Cluster Safety Manager on all HSE...

  • Assistant Safety Manager

    2 weeks ago

    Iloilo City, Western Visayas, Philippines SMDC Full time

    Job SummaryActs as management's principal assistant and consultant in the development of HSE programs to prevent accidents, eliminate hazards from workplace, and correct unsafe practices, while ensuring compliance to all health and safety reporting, regulatory and statutory requirements.Job DescriptionReports to the Cluster Safety Manager on all HSE...

  • Marketing Assistant

    4 weeks ago

    Iloilo City, Western Visayas, Philippines OperationsArmy Full time

    Job Title: Marketing AssistantLocation: RemoteType: Full-Time About the Role Were looking for a Marketing Assistant who is highly organized, tech-savvy, and excited to build scalable marketing systems. This is a cross-functional role supporting outbound lead generation , brand development , and inbound engagement through content, SEO, design, and...

  • Sales Operations Assistant

    4 weeks ago

    Iloilo City, Western Visayas, Philippines Cooee Inc. Full time

    DAYSHIFT | Fulltime |Iloilo (Onsite Setup)About the RoleWe have partnered with a leading Australian company specializing in a full range of fire services, including design, installation, commissioning, maintenance, and testing of fire protection systems. Established in 2008,They are committed to Australian Standards, offering innovative and flexible fire...

  • Property Maintenance Assistant Head

    2 weeks ago

    Iloilo City, Western Visayas, Philippines IBC International Builders Corporation Full time

    The Property Maintenance Assistant Head supports the overall management and coordination of property maintenance operations. This role assists in supervising maintenance staff, ensuring timely and effective repair and proper condition of facilities, and maintaining a high standard of safety and functionality across the property. The ideal candidate possesses...

  • Property Maintenance Assistant Head

    1 week ago

    Iloilo City, Western Visayas, Philippines IBC International Builders Corporation Full time

    The Property Maintenance Assistant Head supports the overall management and coordination of property maintenance operations. This role assists in supervising maintenance staff, ensuring timely and effective repair and proper condition of facilities, and maintaining a high standard of safety and functionality across the property. The ideal candidate possesses...

  • Logistics Operation Assistant

    3 weeks ago

    Iloilo City, Western Visayas, Philippines Cooee Inc. Full time

    We build teams and nurture talent. Through offshoring, we help businesses achieve their goals. This belief in the value that partnerships bring, by connecting people and businesses under a common purpose, is why we ventured into offshoring.Our Vision is to have the opportunity to be a part of another's transformation – One Person, One Community, One...

  • Junior Kitchen Manager

    4 weeks ago

    Iloilo City, Western Visayas, Philippines Vikings Group of Companies Full time

    Job Title: Junior Kitchen ManagerCompany: Vikings Group of CompaniesLocation: Iloilo City Employment Type: Full-TimeAbout Vikings Group of Companies:Vikings Group of Companies is one of the country's leading names in hospitality and dining, known for its upscale buffet restaurants and innovative food concepts. We take pride in offering a diverse range of...

  • Management Trainee

    1 week ago

    Iloilo City, Western Visayas, Philippines CK Trumart Food Corp. Full time

    Achieve shift sales target.Address customer feedback and complaints during the shift, ensuring top-tier customer service.Approve/disapprove leave applications during the shift in the absence of the Assistant Store Manager.Assist Store Manager in community relations activities.Clarify tasks, activities, and schedules during the shift.Ensure completeness of...