Assistant Manager

6 days ago


Iloilo City, Western Visayas, Philippines WNS Global Services, Inc. Full time ₱250,000 - ₱600,000 per year

Job Description

  • Assistant Manager will manage team of 15-20 staff and will be responsible for day-to-day operations. This role also requires him/her to liaise with the clients on a daily/weekly basis and ensure contractual deliverables are met.
  • Drive team performance, KPI management, reporting, absenteeism, attrition, etc.
  • Manage customer/client escalations effectively as per guidelines.
  • Understand customer queries, feedback and respond in a positive manner.
  • Should be ok with working in 24* 7 environment, spilt offs and rotational shifts.
  • Should be willing to work from office.
  • Hiring, retaining and development of best talent in the industry
  • Liaise and work closely with other support function to achieve organizational goals
  • A proven track record of 3 years' management experience in a Contact Centre environment, preferably dealing with US clients
  • At least 2 years experience in handling Operations with a span of at least 15 employees

  • Minimum Qualification: Graduate / Grade 12 Certificate; Relevant Tertiary qualification is preferable

Skills required:

  • Demonstrated leadership ability and excellent people management skills.
  • Knowledge and experience in organizational effectiveness and operations management
  • Excellent computer skills and proficient in Excel, Word, Outlook, and Access
  • Excellent interpersonal skills and a collaborative management style
  • A demonstrated commitment to high professional ethical standards in a diverse workplace
  • Open to direction and Collaborative work style and commitment to get the job done
  • High comfort level working in a diverse environment
  • Solutions mind-set, passion to drive better customer experience.
  • Ability to adapt self with the team in-case of adversity, business challenges/requirement.
  • High attention to detail and accuracy
  • Result driven team player
  • Effective negotiation, influencing and persuasion skills
  • Adherence to work flows in ensuring WNS remains compliant with all relevant process and regulatory standards

  • Assistant Manager

    2 days ago


    Iloilo City, Western Visayas, Philippines Kavi Global Full time ₱1,200,000 - ₱2,400,000 per year

    We are hiring experienced professionals to join our healthcare claims processing team as Assistant Managers. In this role, you will support the Call Center Operations Manager and help lead a team of approximately 25 Claim Resolution Specialists. You'll focus on performance monitoring, coaching, and process improvement to ensure operational success.Ideal...

  • Assistant Manager

    34 minutes ago


    Iloilo City, Western Visayas, Philippines Kavi Global Full time ₱800,000 - ₱1,200,000 per year

    Company DescriptionKavi Global is a leading data analytics and AI software, solutions, and services firm recognized by Gartner. Our solutions automate data-driven decision making, enabling clients to be more productive and competitive. With expertise in business and technology, we deliver comprehensive consulting and support services across industry-leading...

  • Assistant Manager

    27 minutes ago


    Iloilo City, Western Visayas, Philippines JBW Managed Services and Consulting Corp Full time ₱800,000 - ₱1,200,000 per year

    Assistant Manager – BPO (Healthcare / Revenue Cycle Management)Location:On-site, Iloilo CityEmployment Type:Full-TimeWe are looking for anAssistant Managerwith strong experience inHealthcare Revenue Cycle Management (RCM)to oversee day-to-day operations and ensure smooth delivery of services within a healthcare BPO environment.Key Responsibilities:Lead and...

  • Assistant Manager

    1 week ago


    Iloilo City, Western Visayas, Philippines JBW Managed Consulting and Services Full time ₱500,000 - ₱600,000 per year

    Position Title: Claims Resolution SpecialistLocation: Iloilo City, PhilippinesEmployment Type: Full-Time (On-site)OverviewWe are hiring experienced professionals to join our healthcare claims processing team as Assistant Managers. In this role, you will support the Call Center Operations Manager and help lead a team of approximately 25 Claim Resolution...


  • Iloilo City, Western Visayas, Philippines DBC Homes Full time ₱216,000 per year

    Our CompanyDBC Homes in Iloilo City is dedicated to "Building Your Healthy Home" by creating environmentally friendly communities that prioritize health and wellness. The company's vision is to establish thriving communities where a healthy lifestyle is embedded in daily living, while their mission is to harness the benefits of nature to enhance the quality...


  • Iloilo City, Western Visayas, Philippines GAMA FOODS CORPORATION Full time ₱900,000 - ₱1,200,000 per year

    Position: Assistant Branch Manager – PoultryLocation: ILOILO CITYEmployment Type: Full-TimeJob Summary:We are hiring an Assistant Branch Manager who will support and oversee the daily operations of poultry farms, dressing plant, and feedmill. The ideal candidate must have strong leadership skills and a solid background in poultry production to ensure...


  • Iloilo City, Western Visayas, Philippines JBW Managed Services and Consulting Corp Full time ₱800,000 - ₱1,200,000 per year

    Assistant Manager – BPO (Healthcare / Revenue Cycle Management)Location: On-site, Iloilo CityEmployment Type: Full-TimeWe are looking for an Assistant Manager with strong experience in Healthcare Revenue Cycle Management (RCM) to oversee day-to-day operations and ensure smooth delivery of services within a healthcare BPO environment.Key...


  • Iloilo City, Western Visayas, Philippines Teknowiz Full time ₱900,000 - ₱1,200,000 per year

    Job Title- Assistant Manager- Process TrainingLocation- Megaworld, ILO(Onsite)Shift- Night ShiftReq 3-5 yrs of experience in training in BPO setting.Responsibilities1- Design and deliver process-specific training for new hires and tenured employees.2- Collaborate with operations and quality teams to identify training needs and develop targeted learning...


  • Iloilo City, Western Visayas, Philippines T3Cogno Full time ₱1,500,000 - ₱2,500,000 per year

    Hello Philippines We're Hiring – Assistant Manager (Compliance & Information Security)Location: Iloilo, PhilippinesExperience: 6–9 yearsCompensation: Attractive package Role OverviewWe are looking for an Assistant Manager – Compliance & Information Security with strong expertise in Compliance, Information Security, and BCM domains. The ideal candidate...

  • Assistant Manager

    7 days ago


    Iloilo City, Western Visayas, Philippines Comrise Full time ₱660,000 per year

    Key Responsibilities:Facilitate new hire training for Pre-process and/or Process Training batches.Create, organize, plan, and deliver various forms of onboarding, orientation, and training for employees.Create and/or acquire training procedure manuals, guides, and course materials.Conduct TNA for BAU Refreshers.Maintain records of training and development...