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Customer Service Representative

4 weeks ago

Mabalacat, Central Luzon, Philippines Asurion Full time

Customer Service Representative - Clark page is loaded

Customer Service Representative - ClarkApply locations Clark Freeport time type Full time posted on Posted 30+ Days Ago job requisition id ASU0005087 The customer service expert is responsible for acting as a liaison between customers and the company. Provide product/service information and resolve any emerging problems that customers might face with accuracy and efficiency.

RESPONSIBILITIES:

  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet or exceed client metric obligations
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers

QUALIFICATIONS

  • Completed at least 2 years (82 units)in college. High School graduates are welcome to apply
  • With at least 2 years of BPO customer service work experience
  • Minimum 6 months of BPO sales experience (voice)
  • Able to understand the different accents and able to speak clearly using a neutral accent
  • Excellent online communication skills including spelling, grammar, tone, and professionalism
  • Strong teamwork skills
  • Ability to maintain a positive attitude
  • Demonstrate a good cultural fit against company values and beliefs
  • Prepared to actively work as part of a team
  • Able to meet challenges and can handle stressful situations
  • Has customer service experience, including the ability to work well with the public and to adopt a customer perspective mindset
  • Ability to multi-task proficiently for sustained periods of time
  • Ability to understand Asurion websites from a customer's perspective
  • Highly developed sense of integrity and commitment to operational excellence
  • Ability to work with, advise and drive solutions through all levels of an organization: from line operators to senior management
  • Adaptable and willing to learn new technologies
Similar Jobs (1)Customer Support & Sales Representative - Clarklocations Clark Freeport time type Full time posted on Posted 30+ Days Ago#J-18808-Ljbffr