Remote Sales Representative

Overview

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of our clients. We're seeking motivated Remote Sales Representatives to support outbound sales initiatives for a diverse portfolio of well-known clients. In this role, you'll engage with existing and potential customers, promote products and services, and drive revenue through consultative selling and relationship building. This is an opportunity to work on high-impact sales campaigns with globally recognized brands. Being bilingual is highly advantageous and will be viewed favorably. Candidates must have prior call center experience and reside within 80km of our office.

What You'll Need

• A high-speed internet connection
• An appropriate, quiet work environment
• High language proficiency in English
• Work-from-home experience

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

• Make outbound calls to prospective and existing customers
• Present and promote products and services effectively
• Identify customer needs and recommend suitable solutions
• Meet or exceed sales targets and performance metrics
• Maintain accurate records of customer interactions and sales activity
• Handle objections and resolve customer concerns professionally
• Stay up to date with product knowledge, promotions, and training
• Follow scripts, policies, and procedures while using available resources
• Escalate complex issues when necessary
• Maintain consistent attendance and adhere to scheduling requirements

Candidate Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

Compensation and Benefits

What You Can Expect From MCI

We offer compensation and benefits packages that are competitive and designed to grow with you. Starting compensation is based on experience, with a variety of benefits and incentives to support and reward our team members. Benefits vary by geography.

• HMO Coverage plus a dependent
• Dental Coverage and in-house dental assistance
• Free meals during training
• Career growth and learning
• Allowances for rice, clothing, and meals
• Performance and loyalty bonuses
• Employee shuttle services and company events
• Opportunities for growth and promotion

Conditions of Employment and Equal Opportunity

• Must be authorized to work in the country where the job is based
• Willing to undergo Level II background and/or security investigation with fingerprint; offers contingent on results
• Willing to undergo drug screening; offers contingent on results

Reasonable Accommodation
MCI provides reasonable accommodation for applicants or employees with disabilities where required by law. Please contact Human Resources if accommodation is needed.

Equal Opportunity Employer
MCI embraces diversity and maintains a work environment free from discrimination. All aspects of employment are based on merit and qualifications. We do not discriminate on age, ancestry, color, national origin, disability, race, religion, sex, sexual orientation, or protected status. Qualified applicants with criminal histories will be considered in accordance with local and federal requirements.

About MCI (parent Company)

MCI helps customers address CX and DX challenges through industry-leading solutions that deliver experiences and performance. MCI provides BPO, staff augmentation, contact center services, IT services, and related offerings. The company operates globally with multiple brands and continues to grow through a mix of organic growth and acquisitions.

The above description is a general overview of the role and is not an all-inclusive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise this job description at any time. This job description is not a contract for employment, and either party may terminate employment at any time, for any reason.

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