Field IT Associate Manager

4 days ago


Manila, National Capital Region, Philippines Shearwater Health Full time

The primary role of a Field IT Assoc. Manager is team productivity, process efficiency, quality service delivery, and team capability development by effectively leading the Field IT Support Team, managing the resources needed in the performance of the (area) services, and implementing the right processes resulting in service delivery that meets and exceeds customer expectations. The specific duties of the Field IT Assoc. Manager include formulating and improving Field IT and IT Support Service strategies and processes, resource planning, implementing ITIL-based standard operating procedures, and people management development.

Required:

  • Must possess at least a Bachelor's degree in Computer Science / IT or Engineering
  • Certifications in ITIL and Project Management are a plus
  • Must have 2 to 3 years of IT operations management and client engagement experience
  • Strong understanding of IT fundamentals, computer hardware/software troubleshooting, setup and installation, and site IT asset management
  • In-depth knowledge of the Microsoft Windows operating system
  • Familiarity with the architecture of INTEL-based systems like desktop computers
  • Working knowledge of office networking concepts such as LAN and Wireless Access Points
  • Ability to define and troubleshoot issues clearly and logically
  • Knowledgeable in systems and infrastructure interdependencies and interconnections in an organization
  • Understanding of the Microsoft Office Suite and capable of supporting users and customers
  • Knowledge of basic Telephony concepts and applications and how users/customers utilize them
  • Familiarity with the usage of remote troubleshooting tools
  • Background in Real-Time Monitoring and Capacity Planning is a plus
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