Strategic Operations Manager
3 days ago
About the Role
The ideal candidate for this Associate Manager-Operations position at Tech Mahindra Ltd. (IT) should have a strong background in operations management, with experience in improving process efficiency and enhancing customer satisfaction.
Main Responsibilities:
- Enhance the overall performance of Support Services by implementing quality control measures and effective communication.
- Develop and implement strategic plans to drive long-term operational excellence.
- Collaborate with the Support groups to identify process gaps and develop action plans.
- Manage program attrition and champion people development.
- Lead complex client engagements and ensure exceptional customer service.
Requirements:
- Bachelor's degree in any field.
- Minimum 3 years of experience in operations management from a BPO setting.
- Strong analytical skills and ability to analyze performance trends.
- Able to work flexible schedules including graveyard shifts.
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