Strategic Operations Manager

3 days ago


Manila, National Capital Region, Philippines Tech Mahindra Ltd. (IT) Full time

About the Role

The ideal candidate for this Associate Manager-Operations position at Tech Mahindra Ltd. (IT) should have a strong background in operations management, with experience in improving process efficiency and enhancing customer satisfaction.

Main Responsibilities:

  1. Enhance the overall performance of Support Services by implementing quality control measures and effective communication.
  2. Develop and implement strategic plans to drive long-term operational excellence.
  3. Collaborate with the Support groups to identify process gaps and develop action plans.
  4. Manage program attrition and champion people development.
  5. Lead complex client engagements and ensure exceptional customer service.

Requirements:

  • Bachelor's degree in any field.
  • Minimum 3 years of experience in operations management from a BPO setting.
  • Strong analytical skills and ability to analyze performance trends.
  • Able to work flexible schedules including graveyard shifts.


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