Team Administrator AUS Client

This is a fantastic opportunity to join a highly regarded BPO located in Clark Development Corporation, Philippines.

PeerWealth Corp is an established boutique BPO, servicing Australian clients. Ongoing expansion has crafted an exciting opening for junior accountants to join our growing ranks.

• Friendly and supportive office culture
• Support and guidance from Senior Accountants to progress your career
• Working schedule: 7am to 3pm PHT
• Full-time working in Clark, Pampanga

About the Client:

Market Lane, and it's trading divisions, have a simple mission - To create a world-class diversified insurance underwriting and distribution business for today and tomorrow. We are an independent company who have a unique track record in delivering outstanding results for broking partners, their clients, and the insurance carriers who protect them.

Due to continued expansion and growth in our Operations Team, we currently have an exciting and challenging role available for a Accountant/Bookkeeper.

MAIN DUTIES / RESPONSIBILITIES

• Working as part of Market Lane Insurance Group you will directly contribute to the development, oversight, and ongoing management of the company's insurance operations, processing, and administration function.
• This means working collaboratively with our Management, Claims and Underwriting teams, Broking Partners, Insurance Providers and external systems providers to assist in the maintenance and development of our end-to-end insurance administration function.
• Primary duties will include, but may not be limited to:

a) POLICY ADMINISTRATION

1. Creating Insurance Policy records and accurately entering all required policy details, premiums and taxes into the company's Insurance Management System

2. Policy Closing (invoice) collection

3. Policy Closing (invoice) reconciliation

4. Production of monthly Insurance Policy statements / Bordereaux

5. Managing customer records/database

6. Ongoing Policy Management throughout the policy cycle

7. Liaise with internal and external stakeholders to solve Policy queries

b) SYSTEMS, PROCESSES AND WORKFLOW DEVELOPMENT

1. Project development of IT systems and internal processes.

2. Contributing to how we continually improve our end-to-end systems and processes to drive excellent operational efficiencies.

3. Development of new processes and operational workflows

4. Business reporting and analytics

c) CLAIMS ADMINISTRATION

1. Supporting the claims team by conducting claim lodgments and sending claim acknowledgements

2. Utilising claims systems for record keeping, file notes and data entry

3. Handle inbound and outbound calls and providing outstanding customer service to our broking partners.

4. Sending payment remittances to broking partners

5. Conducting file reviews / follow ups to clients on behalf of the claims team

6. Business reporting and analytics

7. Any other administrative tasks as required by the claims team

ABOUT YOU

• Looking for the right opportunity to start your career in the insurance industry or continue your Insurance Operations experience gained thus far.
• Looking for a genuine challenge. A lateral thinker and problem solver.
• Confident. Great with people. This includes a willingness to build relationships particularly internally and with our broking partners
• Focused on providing positive and seamless administration support services to The Barn's
• Underwriters and Management team
• Can handle pressure and stressful situations from time to time
• Prepared to do whatever it takes to get the job done
• You want to share in our collective success

PERFORMANCE GOALS

• To be a positive contributor to the culture of our Company
• To proactively support the Claims and Underwriting teams by providing a seamless policy administration function

• On a monthly basis, to manage accurately and promptly:

• Policy processing

• Closing collection + reconciliation
• Policy Endorsements and cancellations
• Renewals
• Bordereaux production

• General administration underwriter support

• As required to work on new systems development projects, workflow processes and administration improvements

• To develop excellent internal working relationships, mutual respect, and trust
• To continue developing your technical insurance acumen
• To develop excellent external relationships with our broking partners
• To build rapport and outstanding working processes with insurer partners and our representatives

EMPLOYEE BENEFITS

• Fun and innovative team culture
• Ongoing training, development & support
• Competitive salary package + bonus structure
• Workplace flexibility

If you think this is the ideal role for you and would like to know more, please get in touch today.

We simply need a Resume and introductory Cover Letter to get the ball rolling.

Job Types: Full-time, Permanent

Work Location: In person