Customer Service Representative

1 week ago

Manila, National Capital Region, Philippines 360training Full time

We are seeking a dedicated and customer-focused individuals to join our team as Customer Service Representatives. In this role, they will be responsible for receiving, initiating, documenting, and handling product/services-related transactions over the phone, chat, and email with customers. Their primary objective will be to effectively respond to client concerns and queries with courtesy and professionalism while delivering a positive customer experience. Strong interpersonal skills, professionalism, courtesy, friendliness, empathy, and maintaining accurate reporting on daily calls and service levels are essential for success in this position.

Responsibilities

  • Receive, initiate, document, and handle product/service-related transactions over the phone with customers
  • Review and master product/service-related systems and materials per customers
  • Respond to client concerns and queries with courtesy, professionalism, and a customer-centric approach
  • Communicate effectively with customers via phone, email, or chat, ensuring a positive customer experience
  • Demonstrate strong interpersonal skills while interacting with customers, colleagues, and other stakeholders
  • Handle customer inquiries and resolve complaints in a timely and efficient manner
  • Collaborate with team members to improve overall customer service experience
  • Stay updated on product knowledge and industry trends to provide accurate information to customers
  • Follow company policies and procedures to ensure compliance with quality standards

Qualifications
  • 6 months to 1-year of preferred experience as a Customer Service Representative (CSR), but not required
  • College-level education preferred, but not required
  • Proficient in Microsoft Office (Excel, Word, and PowerPoint)
  • Strong written and verbal communication skills in English, with the ability to interact effectively with diverse personalities
  • Ability to handle a high volume of customer interactions while maintaining a positive attitude
  • Empathy and ability to handle customer concerns and complaints with patience and professionalism
  • Self-starter with excellent follow-up and time management skills, capable of multitasking effectively
  • Comfortable working in a fast-paced, innovative, and constantly changing environment
  • Ability to work well independently and in a team environment
  • Flexibility to adapt to changing business needs and work schedules, including weekends and holidays if required
  • Applicants must be willing to work in Bonifacio Global City, Taguig City
#J-18808-Ljbffr

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱104,000 - ₱130,878 per year

     Now Hiring: Customer Service Representative Are you a great communicator with a passion for helping others? Ready to start or grow your career in a dynamic, fast-paced environment? This could be your next big opportunityWe're on the lookout for Customer Service Representatives who will: Handle customer inquiries via phone, email, or chat Provide...

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱777,940 - ₱1,123,305

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through timely and effective issue resolution.The ideal candidate will possess excellent communication skills, both written and verbal, and be...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines PureWay Compliance, Inc Full time ₱70,000 - ₱120,000 per year

    About the CompanyPureWay Compliance, Inc. is a U.S.-based medical waste management and compliance company that helps healthcare providers nationwide stay safe, compliant, and environmentally responsible. We are looking for a skilled and motivated Customer Service Representative to join our growing team. Job DescriptionAs a Customer Service Representative,...

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines iConnect Convergence Inc. Full time $104,000 - $130,878 per year

    Company DescriptioniConnect Convergence Inc. (iCONN), established in 2013, is a fully owned subsidiary of ABS-CBN Corporation, dedicated to providing exceptional customer service and relationship management. With over 10 years of experience, iCONN has expanded its services to non-ABS-CBN clients, offering innovative Customer Experience solutions globally....

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,200,000

    Remote Customer Service RepresentativeWe are seeking skilled professionals to provide exceptional customer service as Remote Customer Service Representatives. About the Job MCI is a leading Business Process Outsourcing company that delivers tailored solutions to meet the diverse needs of clients. With a commitment to excellence and innovation, we establish...

  • Customer Service Representative

    2 weeks ago

    Manila, National Capital Region, Philippines ElevateCalls Full time

    Customer Service Representative - Healthcare Accounts (AthenaOne EMR)Company: Elevate Calls Inc.Location: Permanent Work From HomeJob Type: Full-timeElevate Calls Inc, seeking a dedicated and experienced Customer Service Representative to join our team. The ideal candidate will have proficiency in handling healthcare accounts, specifically with experience in...

  • Customer Service Representative

    7 days ago

    Manila, National Capital Region, Philippines beBeeService Full time ₱1,000,000 - ₱1,200,000

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients through inbound and outbound calls, emails, and chats.As a key member of our customer-facing team, you will play a critical...

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines Open Access Full time ₱200,000 - ₱250,000 per year

    Open Access is hiring a Full time Customer Service Representative role in Ayala Center, NCR. Apply now to be part of our team.Job summary:Flexible hours availableCustomer Service Representative for Financial Tech Account w/ 20k sign-on bonusCustomer Support Associates — Financial ServicesEarn up to PHP 25,000/month for this position 19/F Robinsons Summit...

  • Customer Service Representative

    3 weeks ago

    Manila, National Capital Region, Philippines RELX Full time

    OverviewThis role focuses on providing new and existing customers with exceptional service related to general inquiries, specifically access issues, via email, chat, and phone. The ideal candidate will excel in communication, problem-solving, and maintaining a customer-first mindset.The Customer Support Representative will be responsible for providing prompt...

  • Customer Service Representative

    1 week ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time $25,000 - $40,000

    About the RoleWe are seeking a skilled Customer Service Representative to join our team full-time. This role involves processing refunds, creating shipping labels, and handling inbound customer calls. The successful candidate will play a key part in ensuring smooth order fulfillment and excellent customer service.