Customer Service Advisor

19 hours ago

Cagayan de Oro, Northern Mindanao, Philippines Minacs Full time

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Apply Now

Job Title:

Customer Service Advisor - Homecoming - Taguig 2025

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities


• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')


• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer


• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer


• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures


• Maintain basic knowledge of client products and/or services


• Prepare complete and accurate work including appropriately notating accounts as required


• Participate in activities designed to improve customer satisfaction and business performance


• Offer additional products and/or services


• Track, document and retrieve information in call tracking database


• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile


• High school diploma with three to six months of relevant experience preferred


• Courteous with strong customer service orientation


• Strong computer navigation skills and PC Knowledge


• Ability to effectively communicate, both written and verbally


• Dependable with strong attention to detail


• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly


• Tolerance for repetitive work in a fast-paced, high production work environment


• Ability to work as a team member, as well as independently


• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner


• Ability to rotate shifts, as needed


• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location:

PHL Fort Bonifacio - Uptown Mall

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Apply Now#J-18808-Ljbffr

  • Customer Service Advisor

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Minacs Full time

    Customer Service Advisor - CDO XTRA 2025Apply NowJob Title:Customer Service Advisor - CDO XTRA 2025Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems...

  • Iloilo Customer Service Advisor – RCX 2025

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Minacs Full time

    Iloilo Customer Service Advisor – RCX 2025Apply NowJob Title:Iloilo Customer Service Advisor – RCX 2025Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine...

  • Customer Service Advisor

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Minacs Full time

    Apply NowJob Title:Customer Service Advisor - Baguio 2025Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...

  • CDO Customer Service Advisor – RCX 2025

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines Minacs Full time

    Apply NowJob Title:CDO Customer Service Advisor – RCX 2025Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...

  • Customer Service Advisor

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Minacs Full time

    Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Apply NowJob Title:Customer Service Advisor - Baguio XP...

  • Customer Service Advisor

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Minacs Full time

    Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Apply NowJob Title:Customer Service Advisor - Taguig XTRA...

  • Taguig Customer Service Advisor – RCX 2025

    19 hours ago

    Cagayan de Oro, Northern Mindanao, Philippines Minacs Full time

    Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Apply NowJob Title:Taguig Customer Service Advisor – RCX...

  • Customer Service Advisor

    2 weeks ago

    Cagayan de Oro, Northern Mindanao, Philippines Minacs Full time

    bcookie Used in order to detect spam and improve the website's security. Maximum Storage Duration: 1 year Type: HTTP Cookielidc Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. Maximum Storage Duration: 1 day Type: HTTP Cookiewp-wpml_current_language Designates the...

  • Customer Service Advisor

    1 week ago

    Cagayan de Oro, Northern Mindanao, Philippines Minacs Full time

    Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Apply NowJob Title:Customer Service Advisor - Homecoming -...

  • Skilled Financial Advisor Wanted

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines beBeeFinancial Full time ₱4,000,000 - ₱8,000,000

    Job OverviewWe are a dynamic organization seeking to hire a skilled financial advisor to deliver tailored insurance and investment solutions to clients.Key ResponsibilitiesDevelop and implement personalized financial plans to meet clients' long-term goals.Collaborate with cross-functional teams to ensure seamless client experiences.In this role, you will...